you server is ploplam?i lose money why i don get platinum

[m-marugo]

To day I top up platinum cost 19.99and1.99 however get my money but I Don get platinum why? Please check I top up for war name barjee31

[FluffNStuff]

1) Try log out and log in.
2) Check payment method was Credit not Check.
3) Contact support@spacetimestudios.com .