MARKINDEEP
06-15-2013, 09:32 AM
Resolve this issue please
TheDoccyness
06-15-2013, 09:43 AM
If you have a Facebook Account, the WebStore usually does not work.
This is what Sam stated on another thread:
Originally Posted by Samhayne
[...]As I understand it, Facebook registered accounts don't work for the Web Store. You will want to contact Spacetime Support to convert it to an email support@spacetimestudios.com
I suggest to switch to G-Mail since it's:
1) Way saver (You don't believe how easy it is to hack FB accounts nowadays).
2) Less stressful.
3) I use it myself and never had problems with it.
etc.
As an E-Mail user:
If you can't purchase Platinum, try to:
1) Reboot your device (out-on) or just simply restart the game either AL/DL/SL or PL
or
2) Visit the Website Store and follow the steps.
https://store.spacetimestudios.com/WebStore/store.jsp
Also make sure to check your bank / credit-card / G-Mail / AppStore / PlayStore account for the case that there were no invalid purchases or that you did not charge too much platinum.
If it doesn't work check this article:
http://support.spacetimestudios.com/...ceived-it-yet-
And if it STILL did not work
please contact the Spacetime Studios Support Team by writing support@spacetimestudios.com [Email] Support button or go to http://support.spacetimestudios.com [Forums] there are really good articles about purchase problems - it's definitely worth a look!
Good Luck.