I needs help :/ [Archive] - Spacetime Studios

lilgangster

06-24-2013, 06:41 PM

I just did an offer from trial play, spent $26.24 on a subscription to match.com and it was supposed to reward 350 I believe but haven't got it yet, should I wait longer? If you could please put the email address to contact sts thanks

lilgangster

06-24-2013, 07:16 PM

No one :(?

Bootdaddy

06-24-2013, 07:21 PM

Support(at)spacetimestudios.com but i think they'll tell you to contact trial play

lilgangster

06-24-2013, 07:23 PM

Thanks hope I either get money or plat back

DocDoBig

06-26-2013, 02:21 PM

W3I/NativeX/Trialplay

Sts hasn't much to do with W3I/NativeX/TP who control the free platinum offers they just support it.
We can't really help you and the Devs can't really fix that, just try to e-mail the W3I/NativeX/TP customer support to get some explanation.

Also in most cases you will get refunded for all apps/service offers you completed successfully and which are not older then 7 days. This in a period of 1-2 Days. (I can not guarantee this though).

Or check these articles:

http://support.spacetimestudios.com/customer/portal/topics/435597-free-platinum-offers/articles

For further information, please contact the Spacetime Studios Support Team by writing support@spacetimestudios.com [Email] or click on the Support button on top of the page, which leads to http://support.spacetimestudios.com [Forums]
There are really good articles regarding frequently problems - it's definitely worth a look!