plat went to wrong acc

[Malcolm Ireland]

In app buy plat dissabled, I went to spacetime store entered in my email and password then got plat. Problem is I use facebook to log in but the plat went to email game, I have emailed spacetime but have had no response from them. How do I get my plat put on facebook acc from my email acc?

[Jed]

You e-mail them if it has been long enough since your first e-mail to get it fixed.

[DocDoBig]

If you have a Facebook Account, the WebStore usually does not work.

This is what Sam stated on another thread:

[...]As I understand it, Facebook registered accounts don't work for the Web Store. You will want to contact Spacetime Support to convert it to an email support@spacetimestudios.com

I suggest to switch to G-Mail since it's:
1) Way saver (You don't believe how easy it is to hack FB accounts nowadays).
2) Less stressful.
3) I use it myself and never had problems with it.
etc.

As an E-Mail user:
If you can't purchase Platinum, try to:
1) Reboot your device (out-on) or just simply restart the game either AL/DL/SL or PL
or
2) Visit the Website Store and follow the steps.
https://store.spacetimestudios.com/WebStore/store.jsp

Also make sure to check your bank / credit-card / G-Mail / AppStore / PlayStore account for the case that there were no invalid purchases or that you did not charge too much platinum.

If it doesn't work check this article:
http://support.spacetimestudios.com/customer/portal/articles/963728-i-purchased-platinum-but-i-have-not-received-it-yet-


And if it STILL did not work

please contact the Spacetime Studios Support Team by writing support@spacetimestudios.com [Email] Support button or go to http://support.spacetimestudios.com [Forums] there are really good articles about purchase problems - it's definitely worth a look!

Good Luck.