BillyGhoat
07-09-2013, 04:36 AM
Recently purchased platinum and it does not show up in game
I log in with my facebook and not spacetime
Anyone know why I cant purchase platinum?
DocDoBig
07-09-2013, 04:41 AM
If you have a Facebook Account, the WebStore usually does not work.
This is what Sam stated on another thread:
[...]As I understand it, Facebook registered accounts don't work for the Web Store. You will want to contact Spacetime Support to convert it to an email support@spacetimestudios.com
I suggest to switch to G-Mail since it's:
1) Way saver (You don't believe how easy it is to hack FB accounts nowadays).
2) Less stressful.
3) I use it myself and never had problems with it.
etc.
As an E-Mail user:
If you can't purchase Platinum, try to:
1) Reboot your device (out-on) or just simply restart the game either AL/DL/SL or PL
or
2) Visit the Website Store and follow the steps.
https://store.spacetimestudios.com/WebStore/store.jsp
Also make sure to check your bank / credit-card / G-Mail / AppStore / PlayStore account for the case that there were no invalid purchases or that you did not charge too much platinum.
If it doesn't work check this article:
http://support.spacetimestudios.com/customer/portal/articles/963728-i-purchased-platinum-but-i-have-not-received-it-yet-
And if it STILL did not work
please contact the Spacetime Studios Support Team by writing support@spacetimestudios.com [Email] or click on the Support button on top of the page which leads to: http://support.spacetimestudios.com [Forums] there are really good articles about purchase problems - it's definitely worth a look!
Good Luck.