darkbank99
08-20-2013, 05:20 PM
I did tried to purchase a platinum today, but its been come up massage " purchase fail". After the 3s I had received a massage from my bank and google account, its say I had purchased money from Arcene Legends and its took double charge $19.99 two time. Please help me with this.
Samhayne
08-21-2013, 09:58 AM
Hi Darkbank99,
We are sorry to hear about the problems with your purchase. For assistance, you will want to get in touch with the Spacetime Support Team by writing an email to support@spacetimestudios.com and including your receipt number, character name and what happened.
More information can be found on the Support Website in this article: http://support.spacetimestudios.com/customer/portal/articles/963728-i-purchased-platinum-but-i-have-not-received-it-yet-