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View Full Version : How long does it take to take care of the support ticket?



MissMage
09-16-2013, 09:31 AM
All I want is the platinum that I should Have gotten for completing offers that I did.

DocDoBig
09-16-2013, 09:49 AM
Wow a 2010 veteran, hi. :)

Regarding your free plat problem.
Sts hasn't much to do with W3I/NativeX/TP who control the free platinum offers they just support it.
The Devs can't really fix that, just try to e-mail the W3I/NativeX/TP customer support to get some explanation.

Check this thread about someone with similar issues, I gave some good tips regarding that:

http://www.spacetimestudios.com/showthread.php?116315-Free-platinum

MissMage
09-16-2013, 03:22 PM
Thank you. On a side note it wasn't free Required a purchase.

Contravention
12-14-2013, 09:39 PM
fastest I ever had a claim done was 3 hours longest time I waited was 8 days experience I usually have to send in claims just for sts to give me my platinum offers