Emmacheese
09-20-2013, 12:23 PM
As the title says :( opened a case and no reply! Kinda sucky !
Samhayne
09-20-2013, 12:33 PM
Hi Emmacheese,
Our apologies for the difficulty with your platinum purchase. We understand that this issue is very important to you, however our Support Team does answer support requests in the order they were received. At the time that I'm writing this, your original request came in only 20 minutes ago. Our team will be with you as quickly as possible, but that will still probably be in terms of hours, not minutes. Thanks very much for your patience and understanding.
Alrisaia
09-20-2013, 04:24 PM
That was still pretty darn fast considering how quickly most companies act (days) for refunds or corrections...