can't buy platinum

[Chu XFive]

always

The email address and password that you supplied do not match a verified account on record.

i m sure that account/password is Correct!!!

who can tell me why???

[Samhayne]

You need to take the issue up with who those account credentials are for. If you are on an iOS Apple device, you should contact Apple support. If you are on an Android device, contact Google support, etc.