trade locked

[jokerman]

a couple day ago, i just moved all my gold to my rogue account, to exchange account, but, when i wanna buy something, STS say that has a suspicious activity. so, i contact support@spacetimestudios.com to fix it. know or not, STS didnt rply my msg or they didnt have time to rply my msg. so i make this blogs, hope sts or the maker of AL can read this. I swear i didnt do anything. i just moved all my gold there. bcoz that, i cant do anything. pls fix it

[matanofx]

How long ago did you email support

[jokerman]

first email about 3-4 days ago, last email today

[Revealing]

They get billion (well a bit less :P ) email

[csyui]

They get billion (well a bit less :P ) email

yeah, 1/6 of the populations on the earth play AL.

[Revealing]

^^ at least someone on al section agree with meh

[Samhayne]

Hi Jokerman,

I'm sorry to hear that your gold is currently trade locked. We don't allow the exchange of accounts, so that's probably what the issue is. I explained why we have a system to tradelock gold in a previous post:


It involves doing silly things with large amounts of gold. In general, most people don't do silly things with large amounts of gold. If you do, we might think that you somehow obtained that gold in a way where you don't care about it like a normal player (for example: used fraudulent credentials to purchase Platinum and then used that Plat to buy a lot of gold and are now doing silly things with it). To help curb such activity, we have systems that detect malicious silliness and put a trade lock on involved accounts to keep the gold from getting out into the economy. Sometimes the systems we use to detect silly behavior can score a false positive and put a trade lock on an account where someone was being silly, but not maliciously so. Then, they will need to contact our Support Team and have them review their account and possibly remove the trade ban. Sometimes they get confused and think that posting to the forums is the same as entering a help ticket with our Support Team. It isn't and we strive to redirect them back to the Support Team in the most kind and friendly way possible.

I hope that helps you understand what all this trade lock business is about. :D

In a nutshell, most people don't do what you did with large amounts of gold. Thank you for your patience while our Support Team gets to your inquiry.