Nativex

[TheGodQueen]

I sent them a email about the plat but they didn't respond, is there a certain way to send or someting?

[Gracious]

I've recently done the same as well and have not gotten any response other than the automated email.

[LadyAnee]

Same here

[Tropic]

Same problem.

[programmed]

It takes time. They will send you an email upon sending the request saying it will take 3 business days but it depends how many support requests they have to reply to. I've had it take as little as a few days to as much as 2 weeks.

[Caiahar]

Always send 2/3 emails at a time. It works. And expect the platinum in a week or next week. Even if it's late, I eventually get my plat.
Don't send 1 email at a time, it usually fails for me then.


All for one, and one for all.

[Hook]

They took a week to reply in my case. I was owed about 500 pearls in BD. I only received 90. Apparently the trick is for them to wait as long as they can so your offers become "expired". That way they don't have to reward you everything.
They have a really bad customer service. >_>

[Caiahar]

They took a week to reply in my case. I was owed about 500 pearls in BD. I only received 90. Apparently the trick is for them to wait as long as they can so your offers become "expired". That way they don't have to reward you everything.
They have a really bad customer service. >_>
But sometimes they give me expired plat :/
I usually send the emails RIGHT after I have many pending.

[IGN Storm]

Sometimes when I'm just pvping "93 Platinum has been added to your account" would pop up. Key is patience and more importantly spamming STS with emails.

[Argyros]

I completed the kobo offer for 784 plat during the event, without recieving the plat after 2 hrs, and I emailed them requesting my plat. They emailed back a week later saying sorry, offers after 7 days will expire. Well obviously... *facepalm*

[Hook]

Sometimes when I'm just pvping "93 Platinum has been added to your account" would pop up. Key is patience and more importantly spamming STS with emails.


Wait im confused. You email STS and not NativeX?

If thats the case, I need to email STS then...

[IGN Storm]

Wait im confused. You email STS and not NativeX?

If thats the case, I need to email STS then...

I was redirected by STS to NativeX. I then emailed NativeX but no response. Then I emailed STS. Then the plat came. It still might have been because I emailed NativeX

[Itoopeo]

I emailed nativex about my kobo offer but no response yet.

[quantionus]

it happened to me but sts gave me a link if i can find it i ll post it in here

[quantionus]

here try this http://support.spacetimestudios.com