Negative Gold Count Mystery

[BroadCastle]

Hello

I am having some interresting issue on my main bird character. It either started yesterday, or I just havent noticed before. The first video is from my first logging in on 10.1.2014.



http://www.youtube.com/watch?v=0VpU4AZrDng

After this, I thought it was just temporare bug, which has been solved. I have completed some CS sales and logged off. But when I logged in few hours later, look what I found out



http://www.youtube.com/watch?v=vdWt5tLLAQg

I really dont know if this started to happen right yesterday, or I was loosing some amount of cash on this character by every new login, just didn't notice, because of pretty high amount of golds I mostly had in it's inventory, besides only few golds I left here on previous day. I believe in the first option but who knows.

I will email support, maybe they will fix this so I will let you know how it went. Now I'm just curious, have anyone experienced the same issue?

Thanks for your comments!

[LEVEL ONE]

I always knew you were poor. Never thought that you were that poor though...

[BroadCastle]

^Haha, I myself was surprised.

[Suentous PO]

Check...

http://www.spacetimestudios.com/showthread.php?87341-Negative-gold-how-!-!-!-!&highlight=Lost+gold

[BroadCastle]

Check...

http://www.spacetimestudios.com/showthread.php?87341-Negative-gold-how-!-!-!-!&highlight=Lost+gold

thx for link. There is nothing solved however but good to see there were previous cases :)

[Burningdex]

if u email support check ur stash for a pl shield

[Caiahar]

if u email support check ur stash for a pl shield

"Dear StG nativex didn't give me my plat and my 3x always runs out in a minute pls help and give Pl shield"
Pff..I'm thinking now the spooky shield that everyone complained about being on DOTD for one day is now more rare than PL shield..
I won't email StG -.-


All for one, and one for all.

[Burningdex]

ikr^^ i need to make another sig >.>

[TEOKILLO]

I will farm every person with a PL shield i meet in pvp who doesnt deserve it xD

[Reunegade]

I will farm every person with a PL shield i meet in pvp who doesnt deserve it xD
Really? Okay, it's our fault that we got a gift from StG. So now we can't even wear it? We didn't do anything wrong, if you're going to blame someone blame it on StG for releasing them. And yes, we do deserve it, because we had an unresolved case and they gave us a PL shield for our inconvenience.

[TEOKILLO]

Don't deserve it as in those trash talkers and braggers who joined this game in only the last few months

[Rot]

x
x
c
r
a
m
l
i
e
n
x
x

trash talker with a pl shield

[Jig]

x
x
c
r
a
m
l
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e
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x
x

trash talker with a pl shield

So many players that did not deserve the shield :/ It's just a shield now if they wanted to give a reward because they couldn't resolve something, WHY could they have given something else like, a different vanity ? honestly maybe 100 plat? 500k gold?? seriously nnoooo it had to be a rare as shield from years ago, whats next, Guardian shield for Pocket legends birthday? >>

[Zeus]

It's just a shield now. The meaning is lost, so what? Y'all got to enjoy the shield for years before anyone else. I'm sure that if they re-released the droid costume for 500 plat, people would not be complaining.

As for your case, email support. There have been times so I hear that they do NOT refund your gold, but then again, it might be fake. I have a small theory on how this happens, but if a developer could help clarify on how this happens so we don't do it, that would be greatly appreciated.

[Burningdex]

It's just a shield now. The meaning is lost, so what? Y'all got to enjoy the shield for years before anyone else. I'm sure that if they re-released the droid costume for 500 plat, people would not be complaining.

As for your case, email support. There have been times so I hear that they do NOT refund your gold, but then again, it might be fake. I have a small theory on how this happens, but if a developer could help clarify on how this happens so we don't do it, that would be greatly appreciated.


resisting urge to ask in a pm :3

[BroadCastle]

Zeus:

Thanks, yea I sent them email. I don't really want my gold back, even if I lost more than I think. I more like want this issue no longer to occur to allow me use mi bird again. Now, im nearly affreid to check in my completed sales you know :) By the way, I am pretty curious about your theory you mentioned, would you mind to share it? maybe Ill find the source of my bug aswell.

Others:

I'd like to ask you all not to bring discussion about PL shields here. You already messed few threads with this, so please go back to the original thread (since you feel you still have something smart to say about that matter), instead of glutting other thread with still the same posts. Thank you!

[Schnitzel]

Reason for Negative gold amount: Your in debt, You borrowed too much money from the elf Queen

[gison]

May I ask what app you used to record this?

[BroadCastle]

^pm me in this case.

[Chiti]

wow
such poor
much negative
very amaze
wow
feel sad for you pal

[Zeus]

Zeus:

Thanks, yea I sent them email. I don't really want my gold back, even if I lost more than I think. I more like want this issue no longer to occur to allow me use mi bird again. Now, im nearly affreid to check in my completed sales you know :) By the way, I am pretty curious about your theory you mentioned, would you mind to share it? maybe Ill find the source of my bug aswell.

Others:

I'd like to ask you all not to bring discussion about PL shields here. You already messed few threads with this, so please go back to the original thread (since you feel you still have something smart to say about that matter), instead of glutting other thread with still the same posts. Thank you!

My theory is that somehow, you might be overloading the values that the stash can take. My friend had this problem with her AL account, but the only thing was that in her case it was platinum. She actually spent too much platinum and the account couldn't handle it & so blocked her out from logging in like her account didn't exist. The game actually lost her account!

I feel like the same thing might be happening here, but in a different manner. I know in computer programming, certain variables can hold certain amount of values. If you exceed them, they will randomly return anything - in some cases - negative numbers. So, that might be what's happening here.

[BroadCastle]

Zeus;

An interesting theory for sure. So as I understand, you say that the number of times the value of gold in inventory can be succesfully overwritten is limmited? Thats surprising for me, as not very skilled programmer I haven't met any variable, which would have overwriting limmits unless I force modify some variable to behave like that (and I'm not even sure if I could do this). But if this was true then what strikes me most is why doesn't this happen more often. This character is not that old, I bet there are thousands chars on which the gold count has changed much more times.

I was thinking about it (since thats the most I can do while waiting for service reply, I rather calceled all sales on that bird and dont use it ever since :D), and I think It somehow may be related to few gold cap trades/moves I have made on previous day. While acknowledging that it was not happening before (in which I hope), it would be pretty unexpected chance that these two things weren't related.

Anyway, I'm pretty excited about the answer from support. Such a bad luck I right hit the period when they have so many tickets to consider and resolve. I need to improve my patience haha.

Thanks for your interesting oppinion and for stopping by.

[Fusionstrike]

I think what he's describing is an overflow; that is trying to put a value that's too large into the variable holding the gold count. It doesn't have anything to do with how many times the value is updated. If true, then there's some kind of bug that allows too large a value to be added or subtracted, resulting in an invalid value that's interpreted as negative. The trick is trying to find a set of steps to reproduce the bug so devs can isolate the problem.

[BroadCastle]

I was reading post from Zeus like three times thinking about the same Fusion, and really didn't get it as an overflow. As programmer, he would probably use the term anyway, since it's very familiar to everyone working with code. "certain amount of values" in my understanding is somethig very different from something like "bigger value, than maximum value for given variable type". For sure, I might suffer from my worse english, but...

EDIT: And by the way, finding the origin of this bug is exactly what I'm putting my effort here to ;)

[Remiem]

This is a very strange bug indeed. Also, props for putting a bug report to music in a video. ;) Our team is looking into it as I type this, I'll update you soon!

[Ks_Leon]

Also, props for putting a bug report to music in a video. ;)
LOL

[BroadCastle]

This is a very strange bug indeed. Also, props for putting a bug report to music in a video. ;) Our team is looking into it as I type this, I'll update you soon!

Great, thank you very much. If I could be helpful anyhow, please let me know :)

Haha, about the music, when I made first video, I didn't know yet that the bug will continue (after I anulled the negative count by trashing these items, I think I solved all) and so the only purpose should have been to report (and maybe entertain...? :D) others about this interresting issue. Thats why I put music in, for video not to be that boring :) And when I made the second one, knowing already that bug is more serious, I just wanted to keep the style :D

[Zeus]

I was reading post from Zeus like three times thinking about the same Fusion, and really didn't get it as an overflow. As programmer, he would probably use the term anyway, since it's very familiar to everyone working with code. "certain amount of values" in my understanding is somethig very different from something like "bigger value, than maximum value for given variable type". For sure, I might suffer from my worse english, but...

EDIT: And by the way, finding the origin of this bug is exactly what I'm putting my effort here to ;)

Broad, what I did mean to say was an overflow. I just didn't know that you're familiar with code, so I tried to break it down (although pretty unsuccessfully, forgive me - I'm new!). Of course, if I had known that you're familiar with code yourself, I would've just used the term.

I'm a fairly new programmer myself, so I struggle with trying to explain it (and honestly, when I read over what I posted - you were right, what I said was completely different than what I meant) but what Fusion has described is exactly what I mean. Hence, why I tried to show an example of a similar incident of what happened to my friend in regards to her platinum purchases.

As far as I know, each time this bug came up, it was when a user was adding or subtracting gold, hence why I thought it might be an overflow error. Also, if I remember correctly, the negative number that came up usually was the amount of gold that was subtracted (but don't take my word on that).


I think what he's describing is an overflow; that is trying to put a value that's too large into the variable holding the gold count. It doesn't have anything to do with how many times the value is updated. If true, then there's some kind of bug that allows too large a value to be added or subtracted, resulting in an invalid value that's interpreted as negative. The trick is trying to find a set of steps to reproduce the bug so devs can isolate the problem.

This is exactly what I was trying to say.

[BroadCastle]

^ Hey Zeus,

Thanks, now I understand. Not only your expression caused my confusion, I also still suffer from not excelent English skills (trying to improve day by day :D). Overflow seems to be good tip tho. However I dont remember any moment when I failed putting/taking some over-goldcap amount either to/from stash or to inventory, you are probably right and its something like that. As it seems devs are right examining that, so once I know the result I'll let you know.


EDIT: About current state, it seems that Gnosis already fixed the issue of disapearing gold by relogging.