View Full Version : I am not getting my 32 plat. from nativex offers
Cohmedy
02-22-2014, 05:46 PM
Can any mods. Help with this? My in game name is Iceycraft
Hercules
02-22-2014, 05:47 PM
why double post?
Cohmedy
02-22-2014, 05:48 PM
I didn't know it lagged
Dragoonclaws
02-23-2014, 11:43 PM
Please contact support for these kind of problems. take some screenshots and send them
Guide:
Go here: http://support.spacetimestudios.com
Login (button in the top right of the screen)
Go to "My cases"
Create the case, enter the name of the game, your IGN, a title for your case, a message, and your screenshots.
Alternative:
Send an email to: supports@spacetimestudios.com
Please include these informations:
- Name of the game
- IGN
- Your message
- Screenshots
Doomreaper
02-24-2014, 12:39 AM
does anyone actually get their plat from nativex???
DocDoBig
02-24-2014, 12:52 AM
Just check this article: http://support.spacetimestudios.com/customer/portal/articles/966399
Try to e-mail the W3I/NativeX customer support to get some explanation.
Also in most cases you will get refunded for all apps/service offers you completed successfully and which are not older then 7 days. This in a period of 1-2 Days. (I can not guarantee this though).
If you need tips, here what you could write them:
''Dear technical support team,
Today (01.01) I have been doing 10 free credit offers which have been offered for the game application Arcane Legends by Spacetime Games. Unfortunately these offers haven't been succeed and I did not get the free credits (Platinum) on my ingame account.
I hope you are able to help me out on this, as far as I know the offers of the Platinum should be in the ''pending'' state so actually I should have received them until now - which I didn't.
My email address on Google Play Store is [example@email.com] and my ingame address of Arcane Legends is [example@email.com].
My apologize if I'm bothering you with this, but every answer and help requiring this is more than appreciated.
Thank you in advance!
Sincerely, [your name].''
Just shoot them an email, it's definitely worth it. We can't really help you otherwise than with giving tips and the Devs can't really fix that.
Good Luck!
I'm getting plat from downloading apps lately. Theres something fishy.