error on upgrading mythic helm quest while it is upgrading gems

[balzor]

sorry for my grammar and english...
ok here's what happen.. im taking a quest for mythic helm of my mage..
a few days ago after i successfully upgraded my armor i decided to use my tarlok helm lvl 36 while im taking the
quest fragment for mythic helm because the lvl 26 mythic helm is not that good in stats because im already 40...
im taking a hard time lookign for fragments so at the evening before i slept i decide to craft my mythic helms for gems..
at the morning i complited the quest for fragments not knowing that my mythic helm is on the crafting station.. and the one that i am using is a talok helm..
because i wore a vanity set..
i talk to blacksmith and finish my quest.. im puzzled because i didnt receive any upgraded lvl 36 helm or notification.. i check my stash and everything
then i realized that im crafting my mythic helm in the crafting station.. i finish the crafting but its still lvl 26 not upgraded..
i tried again to get the quest from blacksmith but he said" what apelasure it was to restre those pieces blah blah blah... and i cannot take the fragment quest again :((
please can you do something about my problem? thank you so much
if you can upgrade it to lvl 36 even if i dont have to retake the quest it will be much better .. bcuz you know its take me 1 day to finish that quest xD

heres my info.

class: mage
lvl: 40
name: xbaltarx

thanks gm and moderator in advance sorry for my bad english :)

[balzor]

bump :)

[Orageunas]

You need to contact to support and explain this to them. http://support.spacetimestudios.com

[balzor]

ok thanks for the reply.. should i email them or something ?

[Sceazikua]

Just go to the portal (the link he gave) and click "contact us"

[balzor]

done. thanks for the help :)

[Candylicks]

I have a friend that did this exact same thing. Was it resolved for you? I've asked him to email support to see what he should do.

[balzor]

still not resolved until now.. i email sts but still no reply.. please can someone help me ? xD
thanks
bump

[Caoni]

brother i got the same problem but still nobody answered it from STS ,and now i am really getting bore of this game , this is really bad situation cos we can not do the same quest again thats why this is really big problem , our mythic helm became useless now , i wish i could take time back now ...i hope they fix our this bug problem ASAP otherwise i really dont want to play anymore ...

[Madnex]

Guys, be patient, they'll get to it.

You can imagine how many people email them daily for help so answering everything takes time. Most times it's 2-3 days maximum though. :)

[Kellhus]

Why upgrade while doing that quest...you lose all the upgrade gems once quest is done :| i hope, and im sure, sts fix this problem for you. Gl. :-)

...

[Caoni]

balzor , did they fix ur bug ？

[vawaid]

i did that too.

did STS give you sollution/ wayout?

[sanchez]

The only way to solve the problem is to contact the support. Email them, explain ur problem and they will replace ur helm. Put it in ur inventory. I had the familiar issue with my mythic armor. The only thing, it wont be fast