Nativex Platinum Bugs

[Evicted]

Hey There, So I Downloaded like 2 Apps on my android that were to get me 10+3 platinums ( 13 total ) but they didn't get its nearly 30 minutes. More people are suffering with the same problem Please take care of this :) Devs

[DivineMyth]

There have been many problems with plat offers going through. I remember one time I had to wait about 2-3 days for my plat to come through. So when I was playing, it said "You have received ___ plat" and I was like wuuuutttt .-.

[Dragoonclaws]

Please have a look at this.

http://www.spacetimestudios.com/showthread.php?117620-NativeX-Not-Available-On-iOS-5-1-1&p=1501208&posted=1#post1501208

[Evicted]

Please have a look at this.

http://www.spacetimestudios.com/showthread.php?117620-NativeX-Not-Available-On-iOS-5-1-1&p=1501208&posted=1#post1501208

I have Android?

[Dragoonclaws]

*leaves the room*

[DocDoBig]

Sts hasn't much to do with W3I/NativeX/TP who control the free platinum offers they just support it.
We can't really help you and the Devs can't really fix that, just try to e-mail the W3I/NativeX/TP customer support to get some explanation.

There is a button at the bottom right of the offers page. You need to send them an email using that button

If you need tips, here what you could write them:

''Dear technical support team,

Today (00.00) I have been doing 123 free credit offers which have been offered for the game application Star Legends by Spacetime Games. Unfortunately these offers haven't been succeed and I did not get the free credits (Platinum) on my ingame account.

I hope you are able to help me out on this, as far as I know the offers of the Platinum should be in the ''pending'' state so actually I should have received them until now - which I didn't.
My email address on Google Play Store is [example@email.com] and my ingame address of Star Legends is [example@email.com].

My apologize if I'm bothering you with this, but every answer and help requiring this is more than appreciated.

Thank you in advance!

Sincerely, [your name].''



Just shoot them an email, it's definitely worth it.

Though you have to wait 3 WORKING days until they answer.

Also in most cases you will get refunded for all apps/service offers you completed successfully and which are not older then 7 days. This in a period of 1-2 Days. (I can not guarantee this though).

Or check these articles:

http://support.spacetimestudios.com/customer/portal/topics/435597-free-platinum-offers/articles



Good Luck!

[DivineMyth]

doc plis