april 23 2014 having trouble logging in using fb

[eepyaj087]

Pls. Help first time experiencing this cant log in using facebook it says cant log in to server check internet connection but im sure my internet is ok ive tried using my google account and its working pls help thanks

[Llenor]

we have the same problem its been 24 hrs now but when i use pocket wifi i can play the game

[Madnex]

Hello there!

If you're experiencing problems using the Facebook login, you might want to try the following:
1. Go to your Facebook security settings then in App Settings. Make sure Arcane Legends is listed there and that it has all permissions needed.

If it shows that the app does have the required permissions, you can try removing it (click on the name and tap the "Remove" option at the bottom). Then reload the game and try to login through Facebook again - it will ask you to give the app permissions again so do that and hopefully, you will be able to play now.

This is a direct link to the App Settings I mentioned above: https://www.facebook.com/settings?tab=applications


2. If you are in Chrome, go to your History page (Ctrl + H) and delete your cache. Then simply restart Chrome and load AL. Be warned though, this solution will make you re-download all the patches too so it'll take a little longer (5-10 minutes depending on your internet connection).

If you're playing from Android, you will want to clear your cache memory. You can do that by going to your Settings then Applications. Find AL, tap on it and then tap Clear cache option. Re-launch the app. Again, this will make you re-download all patches so don't try this without being connected on WiFi.


Hope these help! Let me know how they work for you. Good luck. :)

[eepyaj087]

Ill try it hope it works pls help me if it doesnt

[qoutascava]

same problem here,
85432

[Madnex]

Neither of the two suggestions worked?


If not then as a last resort you can try clearing cache and re-installing Chrome.

[eepyaj087]

Thanks bro it worked but when i got dc im need to do it again ... hope theres a more permanent solution ty im on android by the way

[Xeusx]

Btw Madnex, its look like my ipad the only one got that problem, I can play at laptop @.@

Question: Can Support make my account fb into email ?

[nightmaresmoke]

Same here tried re-installing google chrome still nothing happends same goes for phone cleared al's cache and re-downloading the app still wont fix :(

[Madnex]

Thanks bro it worked but when i got dc im need to do it again ... hope theres a more permanent solution ty im on android by the way

Which solution worked for you, removing AL app from Facebook or clearing your cache? I'm asking so we can get a better idea of where the issue is located.

[Madnex]

Btw Madnex, its look like my ipad the only one got that problem, I can play at laptop @.@

Question: Can Support make my account fb into email ?

You mean you can play through Facebook on your laptop but not your iPad? And yes, they did use to help with transferring your character from FB to email but I'm not sure they are anymore. You can try making a case anyway. :)

[Madnex]

Same here tried re-installing google chrome still nothing happends same goes for phone cleared al's cache and re-downloading the app still wont fix :(

Then it's very much possible that the issue is related to your Internet connection. Try playing through a different WiFi or 3G to test if the problem is with your connection or not. :)

[Xeusx]

You mean you can play through Facebook on your laptop but not your iPad? And yes, they did use to help with transferring your character from FB to email but I'm not sure they are anymore. You can try making a case anyway. :)
Thx, i wanna try it, play through fb now is a hell lol..

[nightmaresmoke]

Then it's very much possible that the issue is related to your Internet connection. Try playing through a different WiFi or 3G to test if the problem is with your connection or not. :)

My connections ok since i can post lol and i can surf the net without probz just cant connect to al is all :(

[Madnex]

My connections ok since i can post lol and i can surf the net without probz just cant connect to al is all :(
Surfing the net and browsing the forums require much less "firepower" than connecting to and playing AL. I insist you try a different connection and ensure you have a strong WiFi signal if wireless.

[eepyaj087]

Removing app info on fb and clearing cache on my tab i used both method it worked for me im able to play again for about thirty minutes but after i got dc again and cant connect anymore even if i try both method and i cant even use my google account too log in anymore thanks...

[Madnex]

Removing app info on fb and clearing cache on my tab i used both method it worked for me im able to play again for about thirty minutes but after i got dc again and cant connect anymore even if i try both method and i cant even use my google account too log in anymore thanks...

Hmm try deleting and reinstalling the app. You can also try a different Internet connection as well.

Let me know if you get results.

[eepyaj087]

Ive tried reninstalling the app its still didnt work been three days now no AL cant join free respes and double token week pls help

[nightmaresmoke]

Surfing the net and browsing the forums require much less "firepower" than connecting to and playing AL. I insist you try a different connection and ensure you have a strong WiFi signal if wireless.

My connections is ok now can play al again wohoo!! thnx madnex ur right my net provider gone crazy again haha but now its fine :)