I make a purchase plat but stil not receive my plat

[Dina Ros S]

Idk how to contact sts I made purchase and I already receive a receipt from my order
But where did my plat go pls help me. .or I wont make purchase again

[Hoardseeker]

http://support.spacetimestudios.com/customer/portal/articles/963728-i-purchased-platinum-but-i-have-not-received-it-yet-