New client problem

[ClumsyCactus]

I have a problem with the new client... It is impossible to play, that is the problem. I can not go in to the game, however i can wiev my characterscreen. I play on a iPad Air, wich is Newly bought, so i think i should be able to go in to the game... But no, i am DENIED. Why? And also, there is like 1 billion threads on the new client already XD

[tharidom]

Same here and almost everywhere I guess theres a mistake and I hope Sam already read my post

[Samhayne]

Hi guys,

Our apologies that you are having difficulty playing Arcane Legends. Can you please reply with some additional information, including:

Model of device you are trying to play on
OS version that device is running
Name of a character on your account

We are looking into the issues. Thanks!

[scarysmerf]

I logged in fine but the chat box tex is not verry bright seems dim for some reason.

[tharidom]

Second time :p : ipod 5 ios 7.1.0 names tharidom and tharitim (problems mostly occur when I exit my stash or travel to another zone the screen goes black and the game restarts) hope u guys can fix this soon:).

[ClumsyCactus]

Hi guys,

Our apologies that you are having difficulty playing Arcane Legends. Can you please reply with some additional information, including:

Model of device you are trying to play on
OS version that device is running
Name of a character on your account

We are looking into the issues. Thanks!
I am not very technically, and do not know the most of this...
But i will try...
I am trying to play on a iPad Air, i dont know any more information about this.
What on earth is a "OS version"? Lol
I have on this account:
Jinathedemo
Manaphi
Maqikarp
And, also, thanks for moving the thread and trying to help me :) i forgot that there were a bug session.

[tharidom]

Your os version (ios version)

http://i34.photobucket.com/albums/d121/thaar11/ADC8C0F7-4D3E-4391-8C23-C5E682CE2D3B_zpshwo6e94t.jpg (http://s34.photobucket.com/user/thaar11/media/ADC8C0F7-4D3E-4391-8C23-C5E682CE2D3B_zpshwo6e94t.jpg.html)

http://i34.photobucket.com/albums/d121/thaar11/D6AFE04E-5181-4B51-8061-9C650B84B11D_zpsnccq8iox.png (http://s34.photobucket.com/user/thaar11/media/D6AFE04E-5181-4B51-8061-9C650B84B11D_zpsnccq8iox.png.html)

Can be found here sorry for the weird language. Press the button thats says algemeen so the settings sign or smthn and you will find it.

[Sheebatheone]

Hello,
I am having the same issue. I updated the client from AppStore, also the in game patches. The main menu pops in and works, showing the character correctly, but when I press play, it just freezes on the Loading page (the one with the AL symbol and the pet running). This only happens in Apple devices. I also have an Android that seems to work.

IPad Mini 2, iOS 7.1.1
IPhone 4, iOS 7.1.1
IGN Sheebatheone

Thank you.

[Avaree]

Hi guys,

Our apologies that you are having difficulty playing Arcane Legends. Can you please reply with some additional information, including:

Model of device you are trying to play on
OS version that device is running
Name of a character on your account

We are looking into the issues. Thanks!

iPad OS 7.1.1
Cannot log on to main, only alts now.
Can't even get past log in now... :ambivalence:

Thanks,
Avaree

[tharidom]

Yup apple doesn work guess im gonna switch to my crappy android phone

[gujral]

I'm having the same problem with my phone..
Phone = samsung galaxy s advance
Android version = 2.3.6
IGN = gujjral/gujji/ gujral

Plz fix it fast!! :(

[Ardbeg]

Hello,
I am having the same issue. I updated the client from AppStore, also the in game patches. The main menu pops in and works, showing the character correctly, but when I press play, it just freezes on the Loading page (the one with the AL symbol and the pet running). This only happens in Apple devices. I also have an Android that seems to work.

IPad Mini 2, iOS 7.1.1
IPhone 4, iOS 7.1.1
IGN Sheebatheone

Thank you.

i am also on ios 7.1.1 and have issues at exactly this login state:
http://www.spacetimestudios.com/showpost.php?p=1666513
but for some reason the app crashes on my main Ardbeg, while i can log in on my alt Ardbug on the same account.

[tharidom]

Everything this update looks device bound apple cant play on android I can barely read all the letters.

[Sheebatheone]

I tried to enter with my alts too, and they both work just fine, same as for Ardbeg.

The loading screens is still frozen on the main character (Sheebatheone), and I can hear the environment background sound from Expedition Came, probably the last town I was in.