Warning to al facebook login players. important!

[nelson131]

this thread is a warning and a reminder to all other al players using facebook to login. so they do not follow my footsteps and get their facebook accounts locked

in short, today, i bought a new computer to enhance my playing speeds and get better graphics. when i ran AL and used facebook to login, i immediately got my facebook account permanently locked until i answer the security question of matching my friends to their pictures.:grief::grief::grief::grief::grief::grief :

the problems is that ive got tons of fb friends i already forgot or are spam invites. also, u have to answer all 5 matching pictures correctly. also, there is no other way to unlock your account. in other words, ur al account is also locked. permanently.:mad::mad::mad:also, u also cannot log in using ur old devices to log in as ur account is locked, although being innocent and not doing anything wrong. imagine the inconvenience!

also, even u answer all the security questions correctly, the procedure is very complicated, annoying and takes a long time to complete. thousands of fb user have already suffered from this and i am sure many other al players use facebook to log in.

in order to not follow my footsteps, i recommend u all to delete spammed friends, memorise ur friend's faces, or not to use facebook to log in. or keep to ur device.

i hope u all can advoid this tragedy. millions of gold and worse, friendships are hard to recover. Protect yourself thanks

[nelson131]

:hopelessness::hopelessness::apologetic::dispirite d::cold:
also, does anyone knows how to help me?

[Zeus]

Try emailing support@spacetimestudios.com with your dillemma. I'm sure that if you can find some way to prove that it is you, they should be able to unlock the account for you or assignment it some new credentials.

[nelson131]

lol it facebook account, not sts account. anyhow, thx for shedding light on this

[Zeus]

lol it facebook account, not sts account. anyhow, thx for shedding light on this

I know it's a Facebook account but they should be able to change the login credentials for you provided that you can prove that it is infact you.

[Visiting]

Social networking is bad, stay away D:.
But on a more serious note this does suck, I might suggest cleaning your fb to people you only know?

[Picklee]

Lol zeus that wont work, and sts should just take away FB login if you ask me

[Energizeric]

This is the same crap as what goes on in AL. I don't think young people today understand what the word "friend" means. It means someone you are friends with. Not someone you met once, or you happen to pass by once and glance at. Friend is someone you know well. So if you send me a friend request and we have never spoken more than once, most likely it will be declined. That does not mean I don't like you. It means we are not friends.

Obviously the programmers of Facebook think so as well. If you don't know what your friends look like, then they should not be listed as being your friends.

[Crowsfoot]

This is the same crap as what goes on in AL. I don't think young people today understand what the word "friend" means. It means someone you are friends with. Not someone you met once, or you happen to pass by once and glance at. Friend is someone you know well. So if you send me a friend request and we have never spoken more than once, most likely it will be declined. That does not mean I don't like you. It means we are not friends.
Someone had to say it.

[Xeusx]

Did you know I'm locked in my Ipad at 1-2 month? That's why I play my computer.

Edit: Contact STS Support WONT WORK. Only Facebook Support can help you, you use their system, they create the system. I only locked in my Ipad, seriously I got a bug that cannot be fixed and I cant fix it even 2 month I CANT.

[Schnitzel]

Did you know I'm locked in my Ipad at 1-2 month? That's why I play my computer.

Edit: Contact STS Support WONT WORK. Only Facebook Support can help you, you use their system, they create the system. I only locked in my Ipad, seriously I got a bug that cannot be fixed and I cant fix it even 2 month I CANT.

What you mean by locked?

Does un-install and re-installing AL work?

[Xeusx]

What you mean by locked?

Does un-install and re-installing AL work?
I mean I cant login the Facebook in Settings, I always got the bug "Error" and I never get an error in my Ipad.

[Krobelus]

Lol you can fix this with facebook. Try to contact their support team. They will ask for your valid id e.g drivers license. They will look at it. I had the same issue as you but it was with a different game.

[epicrrr]

You have to fix your facebook account first by emailing fb support, sts cant help you with account not logged with an email as far as i know, I've requested them to change my account type from gmail to email reply was "cant process" probably means they have no way of doing it or refuses to do it.

[nelson131]

account locked= similar to ban u will not be able to access ur account
fb support never replies, treasure sts support.
@energizereric my friends are most old and forgotten friends, also, the matching always shows pictures of fruits, food. how am i supposed to match them to my friend's faces? lol@facebook.
will prolly just start all over again.

also, anyone knows if sts can change my login to email login?

[Zeus]

account locked= similar to ban u will not be able to access ur account
fb support never replies, treasure sts support.
@energizereric my friends are most old and forgotten friends, also, the matching always shows pictures of fruits, food. how am i supposed to match them to my friend's faces? lol@facebook.
will prolly just start all over again.

also, anyone knows if sts can change my login to email login?

From what I know, they can which is why I recommended you email support...

[nelson131]

From what I know, they can which is why I recommended you email support...

thanks parth! and to the awsome community for providing this important piece of information

[nelson131]

(quote)I do apologize but we are no longer able to merge multiple registered accounts into one account due to security and exploitable reasons. We appreciate your understanding. If there is anything else I can assist you with please don’t hesitate to ask.(quote)
does anyone know what exploit it is?

[Atten]

account locked= similar to ban u will not be able to access ur account
fb support never replies, treasure sts support.
@energizereric my friends are most old and forgotten friends, also, the matching always shows pictures of fruits, food. how am i supposed to match them to my friend's faces? lol@facebook.
will prolly just start all over again.

also, anyone knows if sts can change my login to email login?

I'm a Facebook-log-in user and in the past, I had contacted STS in order to have my Facebook log in changed to an e-mail address. They told me that they cannot help me with that. I'm sorry about you, sad to see people "banned" because of no reason :-(

[Dex Scene]

Had happend to me once. After 2 days of trying I finally unlocked my fb. Keep Trying your daily limit face matching stuffs. On a lucky day you will get your known friends' faces to identify :)

[Dex Scene]

And why do old devices can't open FB? When it happened to me I couldn't open fb from that particular PC, but from my Android. If you are lucky you will also get messages sayings SOMEONE (device id: blabla) was trying to bla bla from this address : bla bla
And a option is given saying
"No that's me". Clicking which unlocks the unknown device to access to ur fb again !!!

[Atten]

And why do old devices can't open FB? When it happened to me I couldn't open fb from that particular PC, but from my Android. If you are lucky you will also get messages sayings SOMEONE (device id: blabla) was trying to bla bla from this address : bla bla
And a option is given saying
"No that's me". Clicking which unlocks the unknown device to access to ur fb again !!!

This happens for accounts' security.Back then,once tried to log in my account(i use facebook log in) from Atlanta,USA.I was very surprised because I live in Greece :o

[whekadh]

please help me, i need Platinum and gold.... :grumpy:

[Xeusx]

please help me, i need Platinum and gold.... :grumpy:
lol wut.

[Arpluvial]

If you email support, they will certainly look into what can be done to assist you.

[Anarchist]

If you email support, they will certainly look into what can be done to assist you.

He has already emailed support. They couldn't solve the case.

[nelson131]

He has already emailed support. They couldn't solve the case.
noo, they refused to solve it:hopelessness::hopelessness:

[nelson131]

please help me, i need Platinum and gold.... :grumpy:
#randomreply2014

[Normitaa :)]

I'm a Facebook-log-in user and in the past, I had contacted STS in order to have my Facebook log in changed to an e-mail address. They told me that they cannot help me with that. I'm sorry about you, sad to see people "banned" because of no reason :-(

Never sts banned without reason, always sts makes its best effort. Do not blame to sts.
Is taken into account the contract you sign when you start a game:
http://support.spacetimestudios.com/customer/portal/articles/961570-rules-of-conduct

http://support.spacetimestudios.com/customer/portal/articles/962030-naming-policy

http://www.spacetimestudios.com/content.php?385-Terms-of-Service

If have problem with account of facebook, support through the link of sts:
http://support.spacetimestudios.com/

Regards

[Atten]

Never sts banned without reason, always sts makes its best effort. Do not blame to sts.
Is taken into account the contract you sign when you start a game:
http://support.spacetimestudios.com/customer/portal/articles/961570-rules-of-conduct

http://support.spacetimestudios.com/customer/portal/articles/962030-naming-policy

http://www.spacetimestudios.com/content.php?385-Terms-of-Service

If have problem with account of facebook, support through the link of sts:
http://support.spacetimestudios.com/

Regards

That's why I said "Banned" and not banned...

[nelson131]

Never sts banned without reason, always sts makes its best effort. Do not blame to sts.
Is taken into account the contract you sign when you start a game:
http://support.spacetimestudios.com/customer/portal/articles/961570-rules-of-conduct

http://support.spacetimestudios.com/customer/portal/articles/962030-naming-policy

http://www.spacetimestudios.com/content.php?385-Terms-of-Service

If have problem with account of facebook, support through the link of sts:
http://support.spacetimestudios.com/

Regards
u don't say ????? please. read before u post

[Remiem]

Switching over to an e-mail account from a FB account is possible but it requires identity verification which is done through our support team. Unfortunately, without being able to prove that the owner of the fb is the same owner of the e-mail we can't make the switch. I encourage you to be diligent in contacting FB support as they will be the best ones to help you get your FB account back open. Don't worry, where there is a will there's a way. I'm going to lock this one up since it seems there's been ample advice given. Best of luck to you!