Question

[Jurmans]

Is there any forum or other place where I can complain about sts it's unfriendly (saying it nicely this time) customer service?

[Xeusx]

Nope.

[Titanium]

I dont want to offend but I had a serious problem with the customer service. I deleted from mistake 2 items ( 10m worth ) and they answered me after a week saying " We can't do nothing now. Passed a week already and your items are gone forever ". It was my fault cause i deleted those items but i didnt expect to receive such a reply and such a solution. The items that we sell in inventory should be kept in that secondary invetory (or what it is) for exactly a week. I dont want to pm customer service weekly cause i delete something from a mistake. I don't believe they cant give the items back.... But worth 10m to don't send an email to customer service asking about something that i deleted :)

To be noted: I didnt send the email during weekend .

I believe that's how people are treated when pay for this game. I guess i'm not the only who felt it.

[Jurmans]

I opened a couple of eggs by accident and a dmg elixir (I'm poor so yeah I wanted them back) but I went on vacation so I messaged them a couple of days later,
they rudely said: "Those pets will not be re-egged. We only re-egg pets that were opened on accident and reported to us immediately."
Most customer services atleast say we're sorry, but sts doesn't seem to think of it that people don't pay attention to their games during their vacation, so they just blame u without showing any manners.:/

[Jurmans]

I dont want to offend but I had a serious problem with the customer service. I deleted from mistake 2 items ( 10m worth ) and they answered me after a week saying " We can't do nothing now. Passed a week already and your items are gone forever ". It was my fault cause i deleted those items but i didnt expect to receive such a reply and such a solution. The items that we sell in inventory should be kept in that secondary invetory (or what it is) for exactly a week. I dont want to pm customer service weekly cause i delete something from a mistake. I don't believe they cant give the items back.... But worth 10m to don't send an email to customer service asking about something that i deleted :)

To be note: I didnt send the email during weekend .

I believe that's how people are treated when pay for this game. I guess i'm not the only who felt it.

If I'm correct this game has a database and they should even be possible to look back to the inventories on the first day of AL.

[Xeusx]

If I'm correct this game has a database and they should even be possible to look back to the inventories on the first day of AL.
I think AL has a lot of database.

[Jurmans]

But yeah I guess I even get more for my money if I enter a casino;(.

[Titanfall]

I dont want to offend but I had a serious problem with the customer service. I deleted from mistake 2 items ( 10m worth ) and they answered me after a week saying " We can't do nothing now. Passed a week already and your items are gone forever ". It was my fault cause i deleted those items but i didnt expect to receive such a reply and such a solution. The items that we sell in inventory should be kept in that secondary invetory (or what it is) for exactly a week. I dont want to pm customer service weekly cause i delete something from a mistake. I don't believe they cant give the items back.... But worth 10m to don't send an email to customer service asking about something that i deleted :)

To be noted: I didnt send the email during weekend .

I believe that's how people are treated when pay for this game. I guess i'm not the only who felt it.

Gone forever? Lies. I had items restored that i liquidated months ago

[Syberg]

Gone forever? Lies. I had items restored that i liquidated months ago
The thing is that data base erases data after some time and since more and more peoples comes to game, more data arrives. That means they just erase data more times a month now that they use to.
(I believe you have retrieved your items few months ago..)
STS cant give items back because they dont want game to be laggy an stuff..

[Titanium]

I deleted from mistake a crier mage coat lv 7 and a flurry for war. Such a loss :)

[Atten]

Also, the people who work at STS support answer differently. I will tell you an example. I wanted to change my main character's name to Nefertiti. Support had no problem and changed it for me (because it contains the word tit). When I changed my main character's name to Atten, I wanted to reserve Nefertiti by renaming my alt to it and and support refused to help me that time. They said "Names who are thought to be offensive by the system cannot be reserved". Eh, lol..

[Thadalger]

Just deal with it.

[Evicted]

Hi there,

In most cases the restoration of items is relatively simple and can be done even after a long period of time, but sadly this isn't always the case. Most of the time it comes down to how quickly something is reported to STS.
This isn't something that They normally do but in some situations they may deny the restoration.

And for your Kind Information they Never say a week Has passed so cant Recover..

Here are 2 Conversations ..


Brandon replied:
I am sorry to hear of your recent accidental purchase. I do understand how frustrating these little incidents can be, but worry not! I was able to go ahead and get that purchase refunded for you.

Please note that Arcane Legends now has an option to enable purchase confirmations. To prevent any further accidental purchases, please activate this option immediately.

To activate this option:

Log into Arcane Legends on your character of choice
Tap your character portrait to open the menu and tap on Options
Under the Game Options I tab, select “Confirm Platinum Purchases”

Please note that we will not be able to provide refunds for future accidents that could have been prevented with this option.

For your reference, our updated Refund Policy can be found at:
http://support.spacetimestudios.com/customer/portal/articles/962029-reimbursment-return-policy

From all of us at the Spacetime family, we wish you the best of luck in all of your future endeavors!

Regards,

Brandon


Here's Another one Now it was ofcourse my mistake second time and they cant do it everytime I do the same stupid Mistake.


Brandon replied:
Hello,

Thank you for taking the time to contact Spacetime Studios Support. While we always strive to provide the best possible support to our players, we are unfortunately unable to refund any further accidental purchases on your account. I sincerely apologize for this inconvenience.

I hope that his does not discourage you from contacting us with any future issues that you may have.

From all of us at the Spacetime family, we wish you the best of luck in all of your future adventures.

Regards,

Brandon


And I have contact them over 50 times till now in these 3-4 Years.. They have never been rude to me.. There Language is Just offical.

[Jurmans]

Hi there,

In most cases the restoration of items is relatively simple and can be done even after a long period of time, but sadly this isn't always the case. Most of the time it comes down to how quickly something is reported to STS.
This isn't something that They normally do but in some situations they may deny the restoration.

And for your Kind Information they Never say a week Has passed so cant Recover..

Here are 2 Conversations ..



Here's Another one Now it was ofcourse my mistake second time and they cant do it everytime I do the same stupid Mistake.




And I have contact them over 50 times till now in these 3-4 Years.. They have never been rude to me.. There Language is Just offical.

Well I only get this guy called Alex and he never has said "I'm sorry" from my sight I always eye him as a grumpy person.

[nelson131]

alex is samhayne... i think

[obee]

They never do crap lol

[Jurmans]

alex is samhayne... i think

Lol then I don't like sam I guess.

[Marcus Santana]

I wanted to change my email because of google blocking and my job but they said no inna looooong way :/ I also reported some pervert players on Arcane Battlegrounds 2 or 3 times and they did nothing...