carmine_blade
02-13-2015, 06:23 PM
Dear Remiem, as community manager, I'd love a definitive answer from you as to what STS actually does with all these /report players it gets? I can tell you that the amount of abuse and scamming that is going in the game is having a real impact especially on new players. Guild chat is full of disheartened newbs some of whom disappear never to be heard from again. Yes, all trades should be checked, and checked again, but to be completely honest putting the onus onto the victims is simply not good enough as STS are condoning this behaviour, through complete inactivity to address the issue. And regarding abuse, to ignore is also a woefully inadequate response.
I note STS has now included a "what to do if you get scammed" thingy on the main page, but my question is, what are YOU (STS) going to do about it? Because I report and ignore every player who tries to scam me or who uses abusive language, and I can tell you I have not once had a reply to any of my reports, nor have I seen a single player banned. I've had players threaten to rape me and my mother, I've been abused in a variety of other ways for no reason other than simply being present in a map. Do you or do you not keep a chatlog? It should be simple enough to go through and see what has been said.
I address these comments to you Remi because you are community manager, and these are community (not gameplay) issues. Please please respond to this, I'm getting pretty fed up, and I know I'm not the only one. Your core "audience" is, I suspect, diminishing, for lots of various reasons not all related to this issue. But if you want to encourage new players to stick around and buy some plat, you need to be seen to be actively combatting threatening, abusive, and scammy conduct. I know you are not personally responsible for this disgraceful lack of action but I see you as our representative to STS, hence my appeal to you.
Thanks.
I note STS has now included a "what to do if you get scammed" thingy on the main page, but my question is, what are YOU (STS) going to do about it? Because I report and ignore every player who tries to scam me or who uses abusive language, and I can tell you I have not once had a reply to any of my reports, nor have I seen a single player banned. I've had players threaten to rape me and my mother, I've been abused in a variety of other ways for no reason other than simply being present in a map. Do you or do you not keep a chatlog? It should be simple enough to go through and see what has been said.
I address these comments to you Remi because you are community manager, and these are community (not gameplay) issues. Please please respond to this, I'm getting pretty fed up, and I know I'm not the only one. Your core "audience" is, I suspect, diminishing, for lots of various reasons not all related to this issue. But if you want to encourage new players to stick around and buy some plat, you need to be seen to be actively combatting threatening, abusive, and scammy conduct. I know you are not personally responsible for this disgraceful lack of action but I see you as our representative to STS, hence my appeal to you.
Thanks.