View Full Version : Haven't got my new password
jjohn1219
03-30-2015, 09:30 AM
I play Arcane Legends n I hit the new password button n it's been over 24 hour's n I still ain't got it...what do I do???
Dragoonclaws
03-30-2015, 09:51 AM
send an email to supports, they will help you.
Here is their email: supports@spacetimestudios.com
saurabh96g
03-30-2015, 10:39 AM
I am having the same problem too. I sent email but still no response.
jjohn1219
03-30-2015, 11:05 AM
My suggestion is this...it tells u ur new password will b there shortly but it's been almost 2 days n I still ain't got mine n others having the same problems...I suggest that if u say something make it true..
jjohn1219
03-30-2015, 11:17 AM
I've sent email already but they don't respond smh
Seoratrek
03-30-2015, 11:42 AM
Please send us an email at support@spacetimestudios.com with the details of the situation. Our support team will be able to assist you. Thanks! :)
mxzgrawp
03-30-2015, 12:29 PM
Takes up to 5 working days for a reply.Don't despair.
Check your spam folder. Sometimes your spam filter detects these automated e-mails as spam.
saurabh96g
03-30-2015, 12:46 PM
Me and Another player mslove is having the same problem, she lost a lvl 41 account months back similarly
saurabh96g
03-30-2015, 12:48 PM
Takes up to 5 working days for a reply.Don't despair.
Oh dear thats quite long
mxzgrawp
03-30-2015, 12:50 PM
Lots of Mails to answer.
Dragoonclaws
03-30-2015, 01:01 PM
more then Harry Potter
http://img4.wikia.nocookie.net/__cb20081228141500/harrypotter/images/7/7f/HarryPooter.PNG
mxzgrawp
03-30-2015, 01:05 PM
more then Harry Potter
http://img4.wikia.nocookie.net/__cb20081228141500/harrypotter/images/7/7f/HarryPooter.PNG
That picture actually looks like a damn nerds party
Golem
03-30-2015, 06:36 PM
You just need to remember all informations from your account and sts can help you. Except ppl who bought accounts they cant give all informations to sts cus it werent them own acc from start then they cry and share to ppl "sts not giving my acc back or new pass...." It is not sts fault it is your own fault. Play fair game.
Seoratrek
03-30-2015, 07:15 PM
It should be resolved now. If you are still not receiving the automated email (after 24 hours since the request) please contact us at support@spacetimestudios.com.
Link to announcement: http://www.spacetimestudios.com/showthread.php?218066-UPDATE-Password-Resets-are-Now-Working-Properly