Eliott
05-16-2011, 12:00 PM
I just got a shock when I bought a new vanity face and found my old face had been removed from my account.
I posted in the bug forum and was told this is apparently how the system works - buy a new face and you lose your existing face.:mad:
I mailed the developer and got a reply is about 5 mins flat saying they are going to refund my purchase and fix the system to allow us to keep our old faces! :D
Awesome customer service above and beyond what I expected, respect where it is due! :banana:
""I apologize for the inconvenience. I’ll refund your purchase. We are currently upgrading this feature so you can use old faces.
-Dracknor"
I posted in the bug forum and was told this is apparently how the system works - buy a new face and you lose your existing face.:mad:
I mailed the developer and got a reply is about 5 mins flat saying they are going to refund my purchase and fix the system to allow us to keep our old faces! :D
Awesome customer service above and beyond what I expected, respect where it is due! :banana:
""I apologize for the inconvenience. I’ll refund your purchase. We are currently upgrading this feature so you can use old faces.
-Dracknor"