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Schnitzel
10-24-2015, 06:27 PM
142237
A Guide To Aid WiFi Connectivity Issues

This guide is something I've been meaning to write for a while now...So lets get started :)

Prologue
If your WiFi connectivity is good (i.e. connects to websites very well), then this guide may or may not serve to help you out.

Who Is This Guide For?

This guide is written to help those who are having connectivity issues within their house (as in they get strong signal at one location in their house, and little to no signal in another location.)
Those who just want a little extra knowledge on WiFi





First things first, Some Basic WiFi Terminology...
(If there's a terminology you don't understand, please refer to this)

WiFi - This doesn't actually stand for anything...
AP - WiFi Access Point
IEEE 802.11 - A set of media access control (MAC) and physical layer (PHY) specifications for implementing wireless local area network (WLAN) computer communication in the 2.4, 3.6, 5, and 60 GHz frequency bands.
WEP - Wired Equivalent Protection, the original WiFi protection method. This method of protecting one's wifi was weak, and easily crackable.
WPA - WiFi Protected Access. This replaced WEP. It uses the TKIP encryption protocol, and is significantly more secure than WEP
WPA2 - Version 2 of WPA. It uses the AES encryption protocol. It is currently the most secure encryption protocol.
IP - Internet Protocol. Simply put, its like your device's "Address", so routers/servers/connections know where to send data packets to.
WiFi Packets - Data is sent over wifi in Packets. Packets are what are sent between Server and Client
Server - A machine that processes requests sent from either another server, or a client, via HTTP
Client - A service requester. An example would be the AL app on your device.
2.4GHz Frequency - The more standard/common frequency for WiFi. Many devices support this.
5GHz Frequency - A newer WiFi Frequency. It is faster than 2.4GHz, but has a more limited range.


Difference between 2.4GHz and 5GHz
2.4GHz gives you a larger range for WiFi, but slower speed
5GHz gives you faster speed, but limits range, and can not go through walls as easily as 2.4GHz. Another bad this is that not many devices support 5GHz (as of currently)

I think thats enough for now...
I'll add to this if needed...




Lets get started...

Why Is My WiFi Lagging?
Causes of WiFi Connection Lag (Listed but not limited to)

Too many devices connected at once.
All devices using the same WiFi channel
Not enough RAM in your WiFi Router
You are too far away from STS's servers


How To Fix WiFi Lag (Listed but not limited to)

Disconnect unused devices from the WiFi Network
Buy more APs (Access Points)
Turn your Router Off. Wait around 20 seconds. Turn it back in
Not really much you can do about your distance from STS's servers...except I guess move closer to STS's servers? *shrugs*


Technical explanation for the third bullet
WiFi routers, like computers/tablets/phones, have RAMs. Like a computer, when RAM space gets low, the device starts to lag.
RAM is like a "temporary storage" where data is temporarily stored. It all goes away once the device is powered off and rebooted.



Do you seem to get strong signal in one room and weak signal in another?
Where Should I Place My WiFi Router?
Possible Placements for your Router:

At the middle of your house. (If the middle of your house is a large room, mount the router on a wall or ceiling
At the location in which you mostly use your device(s)


Is There an Alternative To Moving My Router?
Yes there is. If you're like me, there are a LOT of wires near my router.
--> Buy more WiFi APs (Access Points). Preferably one that supports both 2.4GHz and 5GHz frequencies.



Device seems to be lagging, but WiFi is fine
If you are seeing a drop in FPS (Frames Per Second), but the ping is fine.
You have probably set your game settings to Battery Saver which allows you to save battery during gaming, it decreases your frame rate.

If your phone is running on max frame rate (i.e. no battery saver setting on game)
Your device may be running low on RAM (Random Access Memory)


Power off your device
Wait about 20 seconds (RAM data doesn't stay in your device forever. When the device turns off, RAM's data dissolves into meaningless electrons)
Turn back on your device. Your device should be running with smoother FPS




If none of these are helping you, please read and post required data to ★[Lag Log]★ (http://www.spacetimestudios.com/showthread.php?264773-%26%239733%3B-Lag-Log-%26%239733%3B-If-you-re-currently-experiencing-lag-issues-click-here!) created by the awesome forumer: Zylx
This thread can help Devs identify further what may be the cause of lag.

Thats it for now. I'll add to this in a bit.


:banana: Hope this helps you :banana:
If there is something not listed here, or there is something you don't understand and want an answer to, feel free to comment below

Schnitzel
10-24-2015, 06:29 PM
UPDATES

10-24-15
Thread Created and Published

Vvards
10-24-2015, 06:33 PM
WiFi = Wireless Fidelity

Zylx
10-24-2015, 07:14 PM
Nice guide.

I'll also like to add that if your wifi connection is fine, it could also be your graphics processor not being optimal for the process you are running. (ie: graphical lag)

Schnitzel
10-24-2015, 07:16 PM
WiFi = Wireless Fidelity

Actually no.

Thats what people assumed a while back. But in truth, WiFi doesn't actually stand for anything
Source: http://boingboing.net/2005/11/08/wifi-isnt-short-for.html

bibeolli
10-24-2015, 07:48 PM
nice guide..

Wazakesy
10-25-2015, 12:42 AM
Note: There could also be some server side problems, distance of your location VS the server location that can cause lag as well :p

xRyuzanki
10-25-2015, 06:50 AM
Nice guide
I'll give u a :banana:

Flyinhawaiin
12-21-2015, 07:34 PM
Helpful information thnx!

Mandaar
02-25-2016, 01:48 PM
Failed to login.... Please check your internet connection!!!!
I am getting this message and not able to login.....and my connection is good......please tell me how to fix this issue!

Schnitzel
02-25-2016, 08:05 PM
Failed to login.... Please check your internet connection!!!!
I am getting this message and not able to login.....and my connection is good......please tell me how to fix this issue!

Your issue seems to be something related to the STS servers
The devs are investigating it: HERE (http://www.spacetimestudios.com/showthread.php?300319-Investigating-Disconnects-or-Infinite-Loading)

As for my guide, I wrote it to try to help fix connectivity issues on WiFi (as in if your connection is slow regardless where you visit)

Inzteam
04-06-2017, 11:32 AM
i play with 329 ping, in other games 200~

Ngcc
06-13-2019, 12:00 PM
hmmmm its fine with me

Ngcc
06-13-2019, 12:04 PM
im play with 29ping, in other gamer 13,9

Gamegrog
11-05-2019, 12:19 PM
I can't connect to the server it keeps showing me failed to connect
Other games are totally fine and my connection is also good please help


Sent from my Moto E (4) Plus using Tapatalk

Futumsh
11-05-2019, 12:30 PM
I can't connect to the server it keeps showing me failed to connect
Other games are totally fine and my connection is also good please help

What exactly does it look like when it fails?

Things it could be:
* Your ISP modifying http responses (some try to inject crap into them) - this should not affect the web client but can affect android/ios.
* Your IP address being in a blacklisted block
* Network outage between you and our servers
* Your ISP doing port / address filtering in some combination which prevents getting to our servers.

It would also be helpful to check if you can connect using the web client: https://account.spacetimestudios.com/arcanelegends

Gamegrog
11-05-2019, 12:52 PM
What exactly does it look like when it fails?

Things it could be:
* Your ISP modifying http responses (some try to inject crap into them) - this should not affect the web client but can affect android/ios.
* Your IP address being in a blacklisted block
* Network outage between you and our servers
* Your ISP doing port / address filtering in some combination which prevents getting to our servers.

It would also be helpful to check if you can connect using the web client: https://account.spacetimestudios.com/arcanelegendsI can't I can't even use the link it's not coming it's keeps on loading
Idk about blacklist IP but I've not done anything wrong
I was farming esg and all if the sudden it disconnected.
Now I can't log back into my account.

Sent from my Moto E (4) Plus using Tapatalk

Futumsh
11-05-2019, 01:04 PM
I can't I can't even use the link it's not coming it's keeps on loading
Idk about blacklist IP but I've not done anything wrong
I was farming esg and all if the sudden it disconnected.
Now I can't log back into my account.

Please either screenshot or describe exactly what it looks like. No new IP blocks were blacklisted today, so I doubt it's that on our end if it just started today.
Have you rebooted your device and/or router?
PM me your IP address (https://whatismyipaddress.com/) and I can check blacklists.
It's sounding like a network outage somewhere.

Gamegrog
11-05-2019, 01:08 PM
Please either screenshot or describe exactly what it looks like. No new IP blocks were blacklisted today, so I doubt it's that on our end if it just started today.
Have you rebooted your device and/or router?
PM me your IP address (https://whatismyipaddress.com/) and I can check blacklists.
It's sounding like a network outage somewhere.It logs in to my account it shows the connecting part and all of the sudden it shows connection failed check your network connectivity.https://uploads.tapatalk-cdn.com/20191105/43be47f939be4dce8a145a8916062187.jpg

Sent from my Moto E (4) Plus using Tapatalk

Futumsh
11-05-2019, 01:14 PM
It logs in to my account it shows the connecting part and all of the sudden it shows connection failed check your network connectivity.

Is that on android or web?

If it's getting that far, it's not:
* Your ISP modifying http responses (some try to inject crap into them)
* Your IP address being in a blacklisted block
* Network outage between you and our servers

It could still be this:
* Your ISP doing port / address filtering in some combination which prevents getting to our servers.

Gamegrog
11-05-2019, 01:17 PM
Is that on android or web?Android

Sent from my Moto E (4) Plus using Tapatalk

RoyFollman
01-14-2020, 06:13 PM
Very nice thread and it is very good explained here what are WEP, WPA, WPA2 and IP. I knew what they mean, but description is very good. I couldn't explain that clear to my friends. But for a pity WPA2 and WPA are not that much protected as it is written here. Of course, it has a good protection and firewall. But crack wpa2 handshake online service (https://gpu-hash.com/) hack both very easily. That is the sore truth.

Sutefen
05-30-2022, 07:43 AM
I always getting high ping even though my connection is good and I try to play my other game the ping is low hope to fix the game :miserable:

spelldown
05-30-2022, 02:00 PM
Sent from my SM-A705MN using Tapatalk

Arccmage
12-22-2022, 10:14 AM
Hello im from malaysia.. i cant log in to the game.. is something wrong with the server right now? Im running lb week 1.. plz fix plz

Sent from my SM-M225FV using Tapatalk

drawfflerz
12-22-2022, 10:23 AM
Hello im from malaysia.. i cant log in to the game.. is something wrong with the server right now? Im running lb week 1.. plz fix plz

Sent from my SM-M225FV using Tapatalki can log in as usual. check your internet data or wifi connection.

Sent from my POCOPHONE F1 using Tapatalk

Arccmage
12-22-2022, 10:25 AM
i can log in as usual. check your internet data or wifi connection.

Sent from my POCOPHONE F1 using TapatalkIm stuck here aw..https://uploads.tapatalk-cdn.com/20221222/e57169f7dca1a5354db4bcf3b581f117.jpg

Sent from my SM-M225FV using Tapatalk

Arccmage
12-22-2022, 10:50 AM
Im stuck here aw..https://uploads.tapatalk-cdn.com/20221222/e57169f7dca1a5354db4bcf3b581f117.jpg

Sent from my SM-M225FV using TapatalkN using data network.. any solution?

Sent from my SM-M225FV using Tapatalk

orhan81055
04-23-2023, 03:37 AM
hello 8 baal poll game does not open it gives this error code is there a solution

java.lang.RuntimeException: Unable to start activity ComponentInfo{com.google.android.feedback/com.google.android.feedback.FeedbackActivity}: java.lang.SecurityException: getDataNetworkTypeForSubscriber
at android.app.ActivityThread.performLaunchActivity(A ctivityThread.java:3763)
at android.app.ActivityThread.handleLaunchActivity(Ac tivityThread.java:3937)
at android.app.servertransaction.LaunchActivityItem.e xecute(LaunchActivityItem.java:103)
at android.app.servertransaction.TransactionExecutor. executeCallbacks(TransactionExecutor.java:135)
at android.app.servertransaction.TransactionExecutor. execute(TransactionExecutor.java:95)
at android.app.ActivityThread$H.handleMessage(Activit yThread.java:2288)
at android.os.Handler.dispatchMessage(Handler.java:10 6)
at android.os.Looper.loopOnce(Looper.java:210)
at android.os.Looper.loop(Looper.java:299)
at android.app.ActivityThread.main(ActivityThread.jav a:8293)
at java.lang.reflect.Method.invoke(Native Method)
at com.android.internal.os.RuntimeInit$MethodAndArgsC aller.run(RuntimeInit.java:556)
at com.android.internal.os.ZygoteInit.main(ZygoteInit .java:1045)
Caused by: java.lang.SecurityException: getDataNetworkTypeForSubscriber
at android.os.Parcel.createExceptionOrNull(Parcel.jav a:2426)
at android.os.Parcel.createException(Parcel.java:2410 )
at android.os.Parcel.readException(Parcel.java:2393)
at android.os.Parcel.readException(Parcel.java:2335)
at com.android.internal.telephony.ITelephony$Stub$Pro xy.getNetworkTypeForSubscriber(ITelephony.java:930 0)
at android.telephony.TelephonyManager.getNetworkType( TelephonyManager.java:2971)
at android.telephony.TelephonyManager.getNetworkType( TelephonyManager.java:2935)
at com.google.android.feedback.FeedbackSession.getTel ephonyInfo(FeedbackSession.java:307)
at com.google.android.feedback.FeedbackSession.<init>(FeedbackSession.java:152)
at com.google.android.feedback.FeedbackSession.<init>(FeedbackSession.java:141)
at com.google.android.feedback.FeedbackActivity.pushS ession(FeedbackActivity.java:209)
at com.google.android.feedback.FeedbackActivity.creat eFeedbackSession(FeedbackActivity.java:178)
at com.google.android.feedback.FeedbackActivity.onCre ate(FeedbackActivity.java:96)
at android.app.Activity.performCreate(Activity.java:8 241)
at android.app.Activity.performCreate(Activity.java:8 207)
at android.app.Instrumentation.callActivityOnCreate(I nstrumentation.java:1329)
at android.app.ActivityThread.performLaunchActivity(A ctivityThread.java:3736)
... 12 more

Futumsh
04-23-2023, 09:06 AM
hello 8 baal poll game does not open it gives this error code is there a solution
java.lang.RuntimeException: Unable to start activity ComponentInfo{com.google.android.feedback/com.google.android.feedback.FeedbackActivity}: java.lang.SecurityException: getDataNetworkTypeForSubscriber


Everything in that trace is in google's code, nothing from ours, so really no hint at what may be going on. What device and android version are you using?

Warded
02-25-2024, 06:47 AM
Hi, may I ask why my wifi lags in Arcane legends but not in the other games like Dark legends? This usually happens when I'm doing pvp.

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Thebrowndirt
02-25-2024, 07:21 AM
Hi, may I ask why my wifi lags in Arcane legends but not in the other games like Dark legends? This usually happens when I'm doing pvp.

Sent from my RMX2061 using Tapatalk

Reinstall the game works , or change ur internet connection


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