Hue
12-11-2015, 10:31 AM
In an attempt to help the developers get to the bottom of this issue as quick as possible. I’d like all those who are experiencing this technical issue to please go ahead by copying the template provided & describe briefly what exactly you were doing at the time.
There a few players who don’t seem to be affected by this issue at all, if you are one of those players please go ahead and fill out the template.
Edit: So it's been said that the recent update to Juggernaut was the cause of this issue. As the skill has been reverted, there is still unusual spike in pings being reported, both in PvE, & PvP.
What we know so far:
PVP:
*The issue is happening across all platforms, IOS, Android, and PC’s.
*Game crashes randomly on:
-Players deaths & respawns
*Frequent Disconnects.
*Events leading up to a crash are a ping spike; follow by a freeze, leading to a death.
*Upon death there is a chance the Application will;
- Force close or freeze.
- Browsers freezing, a reload is required.
-Very jittery game play after a respawn along with ping spikes as shown by Zeus's game play in PvP here at the 0:49 mark.
**Notice the abnormal spiking of his ping**
https://www.youtube.com/watch?v=-qAGY-qei7k
PVE:
*The issue is happening across all platforms, IOS, Android, and PC’s.
*Game crashes randomly on;
-Mobs & Bosses
-Switching Maps
-Player deaths
-Player respawns Ankhs or Free.
*Frequent Disconnects.
*Events leading up to a crash are sometimes a ping spike; follow by a freeze. This freeze is either;
-Application crashing.
-Application unresponsive.
-Client in browser is frozen, (not the whole browser) reload required.
* Numerous player reporting unusual lag issues too.
Additional information:
*Crashing while loading into game across all platforms.
*Numerous player reporting unusual lag issues too both PvP & PvE
Template:
Your [Approximate] Location:
Your Connection Type[3G/4G/Wi-Fi]:
Date and Time of Day:
Device[ IPhone/ IPad, Android, PC]:
In Game Location[PvE, Town, PvP]:
Difficulty [Elite, Normal]:
Number of Players in Map[PvP,PvE only]:
Your players class:
Your Level in game:
Description: briefly what happened before, during & after the issue took place any additional information is much appreciated.
Example of mine:
Your [Approximate] Location: Australia
Your Connection Type [3G/4G/Wi-Fi]: Wi-Fi
Date and Time of Day: 12:10 am
Device [IPhone/ IPad, Android, PC]: PC
Application used [Chrome, Safari, Firefox]: Chrome
In Game Location [PvE, Town, PvP]: PvE, Planar tombs
Difficulty [Elite, Normal]: Elite
Number of Players in Map:[PvP, PvE only]: 4
Your players class: Warrior.
Your Level in game: 46
Description: Running the tombs daily, got to boss no problems. The mage in party was disconnected, but was able to reconnect quickly, while that happened rogue was killed & disconnected, I experienced ping spike followed by death, on ankh respawn I browser froze resulting in me having to reload the page.
There a few players who don’t seem to be affected by this issue at all, if you are one of those players please go ahead and fill out the template.
Edit: So it's been said that the recent update to Juggernaut was the cause of this issue. As the skill has been reverted, there is still unusual spike in pings being reported, both in PvE, & PvP.
What we know so far:
PVP:
*The issue is happening across all platforms, IOS, Android, and PC’s.
*Game crashes randomly on:
-Players deaths & respawns
*Frequent Disconnects.
*Events leading up to a crash are a ping spike; follow by a freeze, leading to a death.
*Upon death there is a chance the Application will;
- Force close or freeze.
- Browsers freezing, a reload is required.
-Very jittery game play after a respawn along with ping spikes as shown by Zeus's game play in PvP here at the 0:49 mark.
**Notice the abnormal spiking of his ping**
https://www.youtube.com/watch?v=-qAGY-qei7k
PVE:
*The issue is happening across all platforms, IOS, Android, and PC’s.
*Game crashes randomly on;
-Mobs & Bosses
-Switching Maps
-Player deaths
-Player respawns Ankhs or Free.
*Frequent Disconnects.
*Events leading up to a crash are sometimes a ping spike; follow by a freeze. This freeze is either;
-Application crashing.
-Application unresponsive.
-Client in browser is frozen, (not the whole browser) reload required.
* Numerous player reporting unusual lag issues too.
Additional information:
*Crashing while loading into game across all platforms.
*Numerous player reporting unusual lag issues too both PvP & PvE
Template:
Your [Approximate] Location:
Your Connection Type[3G/4G/Wi-Fi]:
Date and Time of Day:
Device[ IPhone/ IPad, Android, PC]:
In Game Location[PvE, Town, PvP]:
Difficulty [Elite, Normal]:
Number of Players in Map[PvP,PvE only]:
Your players class:
Your Level in game:
Description: briefly what happened before, during & after the issue took place any additional information is much appreciated.
Example of mine:
Your [Approximate] Location: Australia
Your Connection Type [3G/4G/Wi-Fi]: Wi-Fi
Date and Time of Day: 12:10 am
Device [IPhone/ IPad, Android, PC]: PC
Application used [Chrome, Safari, Firefox]: Chrome
In Game Location [PvE, Town, PvP]: PvE, Planar tombs
Difficulty [Elite, Normal]: Elite
Number of Players in Map:[PvP, PvE only]: 4
Your players class: Warrior.
Your Level in game: 46
Description: Running the tombs daily, got to boss no problems. The mage in party was disconnected, but was able to reconnect quickly, while that happened rogue was killed & disconnected, I experienced ping spike followed by death, on ankh respawn I browser froze resulting in me having to reload the page.