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View Full Version : Slow support replies?



fruitbattwo
08-18-2016, 06:48 PM
I am not trying to complain, but I have emailed STS twice starting August 4th for the recovery of my account. I have been calm and patient, but I have waited to weeks now for a reply so I can return to playing. How long have most of you had to wait for support emails? I understand that STS may be busy with their newer games but I feel that paying players of their older games deserve support as well.

Promagin
08-18-2016, 07:48 PM
Does STS still respond to PL related tickets?

fruitbattwo
08-18-2016, 08:13 PM
Does STS still respond to PL related tickets?

This is what I'm trying to find out

Seoratrek
08-18-2016, 09:23 PM
Please feel free to PM me your case number. If you don't know it, take a look here: http://www.spacetimestudios.com/showthread.php?307837-Guide-Using-the-Support-Portal