Lost winter location

[resurrected]

I seen message but will my friend get it back? She bought it directly after it came out and crafted. Message was bit too late :( do we need report it to support with proof of purchasing?

[Justg]

We think we'll be able to restore it, ask her to stand by...

[resurrected]

We think we'll be able to restore it, ask her to stand by...
Thank you Gary!