Leveled up even though had xp gain off

[Swegmaster]

I had xp gain off and needed platinum so i bought the 10 plat with the courage pet and then it leveled me up for no reason, was lvl14 has anyone had this problem happen? And if so how can i get it fixed?

[Lopezman]

send a mail to support bro, its unfair that they lvl you up