Support

[Laayrie]

Its been 13 days of support not replying to my case of getting banned forever,,am i waiting for nothing? Its like support not reviewing our case they just have a computer program auto answer -.- please help your game player to solve the case

Respecfully yours,

[Laayrie]

Cmon guys i do respect, but why so long? Im scared that you'll not respond to my banned case anymore :/

[Nabhunter]

There is so many problems in game so sts dumped arcane legends :P But really, why is there so poor support? I know many "non-official"/non registered business sites which are selling different kind of things and are ran by single/few people. If i message their support i'll get answer in day, maybe 2 days..

[mrm]

As far as i understand Chad is the the only person working on support.Imagine 1 guy working with all of your complaints.Saw some rude meme's of what people made about Chad.He is actually really important and his work is highly appreciated

[Laayrie]

As far as i understand Chad is the the only person working on support.Imagine 1 guy working with all of your complaints.Saw some rude meme's of what people made about Chad.He is actually really important and his work is highly appreciated
Seriously? 2 weeks of no replies is what u called hard working highly appreciated? -.- zzzzz i have a friend who message support and got reply in 3 days and i message first before he does and still not getting my reply,,i want explaination i deserve an acceptable reason

[Sakurahb]

As far as i understand Chad is the the only person working on support.Imagine 1 guy working with all of your complaints.Saw some rude meme's of what people made about Chad.He is actually really important and his work is highly appreciated
Sorry it's hard to appreciate that kind of "hard work ", if they aren't able to offer a good support to players who are wrongly banned, they shouldn't have made bans automatic in the first place .

To every action there's a reaction, people do trades on the black market of AL and players that play by the rules are effected , STS decide to ban those players and again the same ones that play by the rules are affected, it's their right to complain and to have a good support when all they do is keep this game alive without breaking most of the rules, waiting over 2 weeks for a single reply isn't what those players deserve.

[mssweety]

Sorry it's hard to appreciate that kind of "hard work ", if they aren't able to offer a good support to players who are wrongly banned, they shouldn't have made bans automatic in the first place .

To every action there's a reaction, people do trades on the black market of AL and players that play by the rules are effected , STS decide to ban those players and again the same ones that play by the rules are affected, it's their right to complain and to have a good support when all they do is keep this game alive without breaking most of the rules, waiting over 2 weeks for a single reply isn't what those players deserve.
nicely said & agreed 100%

Sent from my SM-A500F using Tapatalk

[Chrissam]

As far as i understand Chad is the the only person working on support.Imagine 1 guy working with all of your complaints.Saw some rude meme's of what people made about Chad.He is actually really important and his work is highly appreciated

Ofc many would appreciate all the help of support they can actually get or from devs. Its just a meme. Neither was i trying to be rude. is it not plain truth in the first place of suppprt hmm? Let alone all the mistakes that happened to so many . Lemme knw when u r in the boat like the others here for the experience:)

[zauilet]

Sorry it's hard to appreciate that kind of "hard work ", if they aren't able to offer a good support to players who are wrongly banned, they shouldn't have made bans automatic in the first place .

To every action there's a reaction, people do trades on the black market of AL and players that play by the rules are effected , STS decide to ban those players and again the same ones that play by the rules are affected, it's their right to complain and to have a good support when all they do is keep this game alive without breaking most of the rules, waiting over 2 weeks for a single reply isn't what those players deserve.

I totally agree with this I it doesn't mean that I'm rude to sts ...I only demand my account back if I have done nothing wrong :(

[creeepycreeepy]

As far as i understand Chad is the the only person working on support.Imagine 1 guy working with all of your complaints.Saw some rude meme's of what people made about Chad.He is actually really important and his work is highly appreciated
Sir memes are designed to be funny and i found them so but i have a sense of humor, if they were truly that distasteful i think they would have been removed.

[Chessbunny]

I looked into your case and we replied to you 12 days ago. Please check your spam filter on your email.

[zauilet]

I looked into your case and we replied to you 12 days ago. Please check your spam filter on your email.

Pls look into my case too :(
Finally a dev/mod is here on forums..

[Laayrie]

I looked into your case and we replied to you 12 days ago. Please check your spam filter on your email.
Yes You did reply from my first message you just told me why im banned and i reply quickly in a minute to explain my banned case for my 2nd message till now 15days of no reply from support please help

[Kurvy]

As far as i understand Chad is the the only person working on support.Imagine 1 guy working with all of your complaints.Saw some rude meme's of what people made about Chad.He is actually really important and his work is highly appreciated

lol he sent me the same exact email twice then never replied again

[Ceuidear]

lol he sent me the same exact email twice then never replied again

If u received a same E-mail twice then its not from Chad, its an automated response from the system. U have received it twice cuz u might have sent tickets twice.

[zauilet]

Its been 13 days of support not replying to my case of getting banned forever,,am i waiting for nothing? Its like support not reviewing our case they just have a computer program auto answer -.- please help your game player to solve the case

Respecfully yours,

I hope u get unbanned like me if u did nothing wrong and don't do weird things with it phone in restlessness like I did just b patient u will get unbanned if did nothing wrong :)

[Justg]

I looked into your case and we replied to you 12 days ago. Please check your spam filter on your email.

Yup folks, please check those spam filters!