Noble order mind jewel reduced to excellent order mind after removal

[tootallll]

I removed two noble order mind jewels from a staff and they went into my inventory as excellent order mind jewels, what up with that?

[tootallll]

I purchased two noble mind jewels from CS for 1.3 mill gold. I purchased two noble order mind jewel recipes from vendor for 128 plat. I converted the noble mind jewels to noble order mind jewels using the recipes and installed them on my immortal staff using additional plat to quicken the process.


A week or two later I decided to remove the noble order mind jewels from my immortal staff and sell the staff. When I went to check my inventory for the noble order mind jewels after removal they were not there. There were however two excellent order mind jewels in my inventory that were not there before the removal. I assume when the noble order mind jewels were removed from the staff that they went into my inventory as excellent order mind jewels...idk? This was all done within the last 3-4 weeks.


All of this can be confirmed by looking at my plat use history. What I would like is to have my noble order mind jewels back or some type of compensation for the plat, gold, and time used spent dealing with this issue.

Thank you,

IGN: tooootall

[Fsuryo]

This is totaly wrong, i hope sts can solve this one.

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[tootallll]

Well it's been a month and nothing has been done about it yet...I'm still hopeful but I'm not spending anymore money on plat until something is done.

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[Plqgue]

Did you email support?

[tootallll]

Yes
Thank you

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[Plqgue]

Hope they fix it bro