when it come to "complaints and compliments"

[leslietheone]

sts seem to delete all the complaints even tho some of them would actually make AL slightly better...just my opinion, done get offended and delete the thread

[mrm]

I'll write my biggest secret here cause this thread is getting deleted

[leslietheone]

I'll write my biggest secret here cause this thread is getting deleted
You know it lol but it's the truth

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[Justg]

It's great to offer opinions (example: "I don't like plat for these dungeons"), even better to offer alternatives (example: "I'd be fine paying tokens or gold").

However, it is not fine to rant, or insult, or otherwise contribute towards a negative situation. (Example: "Boring. Another greedy cash-grab by lazy devs".)

We're here, and very interactive with the community. Accordingly, we don't want to wade through tons of poison to get feedback (just check some other games' forums and you'll see what I mean).

If you want us to hear you, be collaborative. We'll reciprocate.

[saik1993]

It's great to offer opinions (example: "I don't like plat for these dungeons"), even better to offer alternatives (example: "I'd be fine paying tokens or gold").

However, it is not fine to rant, or insult, or otherwise contribute towards a negative situation. (Example: "Boring. Another greedy cash-grab by lazy devs".)

We're here, and very interactive with the community. Accordingly, we don't want to wade through tons of poison to get feedback (just check some other games' forums and you'll see what I mean).

If you want us to hear you, be collaborative. We'll reciprocate.

Ok. One simple question, why are you guys not entertaining the idea of completely removing the "paid access(plat or gold)" to this new dungeon? I mean every expansion we had till now were all free to enter so what changed now so suddenly that you have to charge such exorbitant rates for just one run? And, I would assume spending 66k or 50 plat to just gain exp isn't desirable for the majority of the player base.

[Justg]

Ok. One simple question, why are you guys not entertaining the idea of completely removing the "paid access(plat or gold)" to this new dungeon? I mean every expansion we had till now were all free to enter so what changed now so suddenly that you have to charge such exorbitant rates for just one run? And, I would assume spending 66k or 50 plat to just gain exp isn't desirable for the majority of the player base.

To entertain an idea means to consider it, not to agree to it. We certainly did entertain the idea, we actually changed it from plat to gold based on our discussions (the game also needed a gold sink to offset the Maus runs).

I would consider this a productive conversation. I imagine the majority of the player base would also like us to drop prices on crates, or make it easier to level, or give them more gold, but it is this type of pressure that makes for a balanced game.

[leslietheone]

It's great to offer opinions (example: "I don't like plat for these dungeons"), even better to offer alternatives (example: "I'd be fine paying tokens or gold").

However, it is not fine to rant, or insult, or otherwise contribute towards a negative situation. (Example: "Boring. Another greedy cash-grab by lazy devs".)

We're here, and very interactive with the community. Accordingly, we don't want to wade through tons of poison to get feedback (just check some other games' forums and you'll see what I mean).

If you want us to hear you, be collaborative. We'll reciprocate.
Then what was the meaning of my thread about the "slow reply by support" being deleted?

I was making that thread since we are asked to contact them about any issue related to bans, scams, bugs etc. Should be send to support, But if we have a waiting time that's 10 days then it's a bit of a problem.

Instead of giving any reply to the thread, You(devs) decide to delete it, I didn't rant in that thread and I'm not now, im seeking for answers.

Back in the days it took no time, 1-3hr or the next day. But now it's only ones a week.

I do appreciate devs being active in the forums but it's kinda sad that the forum is like the Chinese democracy

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[Justg]

Then what was the meaning of my thread about the "slow reply by support" being deleted?

I was making that thread since we are asked to contact them about any issue related to bans, scams, bugs etc. Should be send to support, But if we have a waiting time that's 10 days then it's a bit of a problem.

Instead of giving any reply to the thread, You(devs) decide to delete it, I didn't rant in that thread and I'm not now, im seeking for answers.

Back in the days it took no time, 1-3hr or the next day. But now it's only ones a week

Well for one we don't talk about bans in the forums, and secondly it was a pretty snarky post, which is not productive either.

[saik1993]

To entertain an idea means to consider it, not to agree to it. We certainly did entertain the idea, we actually changed it from plat to gold based on our discussions (the game also needed a gold sink to offset the Maus runs).

I would consider this a productive conversation. I imagine the majority of the player base would also like us to drop prices on crates, or make it easier to level, or give them more gold, but it is this type of pressure that makes for a balanced game.

Wouldn't it be counter-productive then wherein the majority of the people won't bother running the dungeon cause of the price it requires ? Which makes the gold sink part futile?

Also why aren't the new crates farmable atleast in the new dungeons(or so I've heard)? Would make the grind a bit more desirable in my opinion.

[leslietheone]

Well for one we don't talk about bans in the forums, and secondly it was a pretty snarky post, which is not productive either.
If we don't talk about bans on forum and we don't get replies on the mail's from support, who are we supposed to get help from.
Sorry if it seems I'm piissed, I'm generally curious.

I admit that the other thread was cranky, but the fact that numerous people that I know have at least ones said that the support team does not reply bac, is a problem.

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[mssweety]

sts seem to delete all the complaints even tho some of them would actually make AL slightly better...just my opinion, done get offended and delete the thread
if theres 1thing i learned on the forums is.. your angry and u want to get rid of your thoughts and type it all down with your anger (which i have done) you will not achive anything.
some ppl are really rude or the way they are expressing themselfs are a bit wrong and not nice or insulting noone does appreciate that.
since we all do love this game(otherwise we wouldnt play) we have to remember the fact that those ppl we rage at(sts) are actually those who are making things happen for us to spend our time/money in this game.
it is just like real life.
treat someone the way you wana get treated. and i belive if a dev deletes something must be coz the things they done arent getting appreciated enough and are getting only bad words for all the time and efford they spend to entertain us( i mean the game they made for us)

if the forums/threads would be kept friendly and polite i dont think threads would get deleted but then again tousends of ppl are playing this game everyone with a different mentality/background/behaviour/age what ever u wana name it
you can never make it right for everyone and theres always gona be those ppl who will comment something^not nice^which will lead to dramas/insulting/making fun of others(most experienced thing).amd this is why threads will get deleted.
not always only because the one who created the thread did/said something wrong.and im sure every deleted thread was read by a dev and the opinions were noted and thats why we make those threads to get the attention of a dev.
a deleted thread im sure was checked by a dev compared to a not deleted but not comment thread(by a dev) if u want to see it like that :D

as usuall,sry for my english but i guess its understandable :)


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[Lethoiun]

It's great to offer opinions (example: "I don't like plat for these dungeons"), even better to offer alternatives (example: "I'd be fine paying tokens or gold").

However, it is not fine to rant, or insult, or otherwise contribute towards a negative situation. (Example: "Boring. Another greedy cash-grab by lazy devs".)

We're here, and very interactive with the community. Accordingly, we don't want to wade through tons of poison to get feedback (just check some other games' forums and you'll see what I mean).

If you want us to hear you, be collaborative. We'll reciprocate.

Hi just! Just going to write some thoughts...
The xp kits in sore many people are disappointed in how much plat it costs. It might just be overpriced.
As the expansion, it's great and I enjoy it.
Since we are using houses more I would like to see some new furniture :)
Dispite the negativity I appreciate the devs effort in giving us this expansion and I'm excited for the events.

[leslietheone]

if theres 1thing i learned on the forums is.. your angry and u want to get rid of your thoughts and type it all down with your anger (which i have done) you will not achive anything.
some ppl are really rude or the way they are expressing themselfs are a bit wrong and not nice or insulting noone does appreciate that.
since we all do love this game(otherwise we wouldnt play) we have to remember the fact that those ppl we rage at(sts) are actually those who are making things happen for us to spend our time/money in this game.
it is just like real life.
treat someone the way you wana get treated. and i belive if a dev deletes something must be coz the things they done arent getting appreciated and they are getting only bad words for all the time they spend to entertain us( i mean the game they made for us)

if the forums/threads would be kept friendly and polite i dont think threads would get deleted but then again tousends of ppl are playing this game everyone with a different mentality/background/behaviour/age what ever u wana name it
you can never make it right for everyone and theres always gona be those ppl who will comment something^not nice^which will lead to dramas/insulting/making fun of others(most experienced thing).amd this is why threads will get deleted.
not always only because the one who created the thread did/said something wrong.

as usuall,sry for my english but i guess its understandable :)


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If you pay to support a game then you also have a voice but that's not the matter.
do remember the people who uses extra time on going to forum to tell what needs improvement should also be taking seriously.
You see what the problem is in what words I use, while i see the problem in what can be improved in game and which words I use to tell does not matter that much(I don't intensually want to write a rant thread as I know it's a waste of time).

I do not come to forum to release my anger, i come here yo inform the devs on what my/and others experience have been and the more they know about the game and the players the better.

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[Justg]

I do not come to forum to release my anger, i come here yo inform the devs on what my/and others experience have been and the more they know about the game and the players the better.

This is the right way to communicate with us. Zero anger, just level, professional feedback.

If you come with snark, or rage, or trolling, then you do not get to participate in the conversation. We are always listening, we just may not decide what you want us to, but we always have the best interest of the game in mind.

[mssweety]

If you pay to support a game then you also have a voice but that's not the matter.
do remember the people who uses extra time on going to forum to tell what needs improvement should also be taking seriously.
You see what the problem is in what words I use, while i see the problem in what can be improved in game and which words I use to tell does not matter that much(I don't intensually want to write a rant thread as I know it's a waste of time).

I do not come to forum to release my anger, i come here yo inform the devs on what my/and others experience have been and the more they know about the game and the players the better.

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oh my comment wasnt refering to you or to anything you said dont get me wrong. i was just sharing my thoughts that why i belive threads are getting deleted in generally. and i didnt see anything rude or bad in what u said in your thread. was just talking generally as i said. sry if it came across different didnt mean to offend you :)
and yes i do agree we need to share our thoughts about the game and only sts will profit from that ofc and im sure theyr gratefull coz if they wouldnt listen to the community this game wouldnt be as great as it is or it wouldnt have survived since 2012 sucsessfully (i think thats the word idk) so today if we still play this game it is because they do listen to what we have to say. if they implement our ideas or our wishes or not is a different thing.
but for sure they consider our options if it fits in their concept or if its doable etc.

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[leslietheone]

This is the right way to communicate with us. Zero anger, just level, professional feedback.

If you come with snark, or rage, or trolling, then you do not get to participate in the conversation. We are always listening, we just may not decide what you want us to, but we always have the best interest of the game in mind.
Will there be any changes to the reply rate on support@STS?

I know 2 people now who haven't got reply back from support For quite some time
And my mail seems like won't be replied either.

I've only got info on how to behave in forum atm and as far as I know I haven't been cussing or ranting.

I just want to know what's up with the support reply rate.
The only reply you will get most of the time is the bot, congratulating us for writing a mail and telling us to write about our info, which is fine but most of us just want to get our problem fixed and not talk to a bot
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[herculeans]

Com on sts has the best forum every one knows that, do you even have a chance to give u r opinion about the game to a ceo? In sts u can do so

[Justg]

Support is running about 3 days right now. If you have not gotten a reply:

1) Don't spam them to begin with (you go to the back of the queue with each new email)
2) Check your spam filter to be sure they have not responded
3) PM me your case # or IGN. Caveat: We aggressively go after gold and account buyers/sellers. If this is you, no need to bother. Additional caveat: I will look into your account to make sure you are playing nice.

[leslietheone]

Support is running about 3 days right now. If you have not gotten a reply:

1) Don't spam them to begin with (you go to the back of the queue with each new email)
2) Check your spam filter to be sure they have not responded
3) PM me your case # or IGN. Caveat: We aggressively go after gold and account buyers/sellers. If this is you, no need to bother. Additional caveat: I will look into your account to make sure you are playing nice.

thanks for all the replies, i do appreciate STS to be so open and reacable, ofc you have your limits and we apreciate you for being active in the forums :D

[Justg]

All good, thanks for the productive conversation :)

[Nabhunter]

if theres 1thing i learned on the forums is.. your angry and u want to get rid of your thoughts and type it all down with your anger (which i have done) you will not achive anything.
some ppl are really rude or the way they are expressing themselfs are a bit wrong and not nice or insulting noone does appreciate that.
since we all do love this game(otherwise we wouldnt play) we have to remember the fact that those ppl we rage at(sts) are actually those who are making things happen for us to spend our time/money in this game.
it is just like real life.
treat someone the way you wana get treated. and i belive if a dev deletes something must be coz the things they done arent getting appreciated enough and are getting only bad words for all the time and efford they spend to entertain us( i mean the game they made for us)

if the forums/threads would be kept friendly and polite i dont think threads would get deleted but then again tousends of ppl are playing this game everyone with a different mentality/background/behaviour/age what ever u wana name it
you can never make it right for everyone and theres always gona be those ppl who will comment something^not nice^which will lead to dramas/insulting/making fun of others(most experienced thing).amd this is why threads will get deleted.
not always only because the one who created the thread did/said something wrong.and im sure every deleted thread was read by a dev and the opinions were noted and thats why we make those threads to get the attention of a dev.
a deleted thread im sure was checked by a dev compared to a not deleted but not comment thread(by a dev) if u want to see it like that :D

as usuall,sry for my english but i guess its understandable :)

I'd like to say one thing about this part of text,
"treat someone the way you wana get treated. and i belive if a dev deletes something must be coz the things they done arent getting appreciated enough and are getting only bad words for all the time and efford they spend to entertain us( i mean the game they made for us)"



There is excellent point in this. But the thing I want to mention is that this game is business. According to your text i get a picture in my head saying that devs made this game totally for our entertainment. I believe that's little bit wrong. This game is as much business as some company which makes, let's say, phones or other usual stuff.

When you said that they delete stuff because they "aren't getting appreciated enough", i believe that's not the case. They get paid for their job and WE, players are their customers. So i can understand when people get very frustrated when they can't get what they wanted for their bucks.

It's pretty late and i'm tired so i hope you get my little point when my english is what it is :P

[You Mad Or Nah]

No need to rant/cry here in forums about you being ban or arguing with Sts staff for taking for ever to reply about some support . You know how many players play this game?MILLIONS I'm guessing. so if you want your problem to be resolve in a respective manner just PM justg he always here to lend a hand.

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[mssweety]

There is excellent point in this. But the thing I want to mention is that this game is business. According to your text i get a picture in my head saying that devs made this game totally for our entertainment. I believe that's little bit wrong. This game is as much business as some company which makes, let's say, phones or other usual stuff.

When you said that they delete stuff because they "aren't getting appreciated enough", i believe that's not the case. They get paid for their job and WE, players are their customers. So i can understand when people get very frustrated when they can't get what they wanted for their bucks.

It's pretty late and i'm tired so i hope you get my little point when my english is what it is :P
thanks for the comment! and you are absolutly right. and yeah maybe entertain us wasnt the correct word to use :D


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[Slekki]

It's great to offer opinions (example: "I don't like plat for these dungeons"), even better to offer alternatives (example: "I'd be fine paying tokens or gold").

However, it is not fine to rant, or insult, or otherwise contribute towards a negative situation. (Example: "Boring. Another greedy cash-grab by lazy devs".)

We're here, and very interactive with the community. Accordingly, we don't want to wade through tons of poison to get feedback (just check some other games' forums and you'll see what I mean).

If you want us to hear you, be collaborative. We'll reciprocate.

I am sure that you guys read about everything which gets posted on this forum. I also really think you are doing tons and tons of work behind the scenes which everyone appreciates. What I don't understand is that you say that the team is being very interactive with the community. Back in the day you would prepare us months in advance for a new expansion with screenshots, information and multiple contests. You even managed to set up one of the best contests this game ever had by working together with Kalizzaa and his Tour of Arlor contest. There were multiple STS people actively responding both here and on other social media and things were great. Those times seem to have completely changed because now most of us feel completely ignored or we get one of the standard replies (you'll be fine, shifty eyes etc).

[leslietheone]

No need to rant/cry here in forums about you being ban or arguing with Sts staff for taking for ever to reply about some support . You know how many players play this game?MILLIONS I'm guessing. so if you want your problem to be resolve in a respective manner just PM justg he always here to lend a hand.

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Justg should be the 2nd option, support should always be active to help, don't take "always" literally.

Assuming you have 1k mail a day, then you should have the amount of employee that makes it possible for them to reply to those mail's.

It's like you go to Walmart and there is 1 employee behind the desk and 200 ppl waiting in line.

Remember justg is also just a human and there is only so much he can do

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[You Mad Or Nah]

I think you took my post a bit too serious. There's aways people who think they vip status over other ppl which they want to be heard over others first. Sts has more games not just AL with Other players it's just not about just one person. Considering how small their staff is which probably get spammed with useless emails that ends up wasting their time, so I can understand why they behind on emails . If you been waiting for a response from staff and haven't got one just PM a dev here(is what I was trying to say)sorry for the misunderstanding. But PM a dev would be the sure way to get a fast and easy response if you really in a hurry to be heard
#Btw Walmart has more money than the Sts company I would say, so it's Walmart fault for not hiring more employees. Also I don't think sts has enough money to hire more employees and come up with more content for AL 🤐so just bare with the Sts staff

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[runagain]

I think you took my post a bit too serious. There's aways people who think they vip status over other ppl which they want to be heard over others first. Sts has more games not just AL with Other players it's just not about just one person. Considering how small their staff is which probably get spammed with useless emails that ends up wasting their time, so I can understand why they behind on emails . If you been waiting for a response from staff and haven't got one just PM a dev here(is what I was trying to say)sorry for the misunderstanding. But PM a dev would be the sure way to get a fast and easy response if you really in a hurry to be heard
#Btw Walmart has more money than the Sts company I would say, so it's Walmart fault for not hiring more employees. Also I don't think sts has enough money to hire more employees and come up with more content for AL 🤐so just bare with the Sts staff

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Maybe yes, maybe no.

If money is the case, they should try to work together with the players. This can actually make the game improve a lot!

And yes as you said STS has more games, but probably not enough employees.

Maybe the part of creativity has to come together with the players. I mean, more discussions about some things, or develop things which players prefer.

I'm pretty sure there are a few really good players with awesome and productive idea's. (With good players I don't include "The President of Arlor, imo idk why he is the president of Arlor lol... #NoOffense), but those players which can setup a message nice and professional, without any drama or salty comments.

I also know I can be like annoying asf onhere.. but I'm 100% sure there are a lot of players which liked to help STS with their game.

(Not u Mohok, nor Leonpvp.. I'm sorry, but gotta Stay realistic)

[Susanne]

Hello there. I too had a post removed and after reading Justg's post, I realised that although I wasn't rude, I wasn't constructive in my criticism. I was and sorry to say this but still am disappointed in the new expansion. I have decided that it can be a good thing for me though. In the past, I'm sure most players will relate to this, I've raced to level cap. Well now I shall just take my time..do my dailies have a chat and maybe run a couple of xp maps then log out. It is not mandatory to cap quickly. Hope you all have a good day. Kind regards, Susie. P.S. to my AL friends, you know who you are...please don't delete your characters, what good would it do? I would cry.

[You Mad Or Nah]

Maybe yes, maybe no.

If money is the case, they should try to work together with the players. This can actually make the game improve a lot!

And yes as you said STS has more games, but probably not enough employees.

Maybe the part of creativity has to come together with the players. I mean, more discussions about some things, or develop things which players prefer.

I'm pretty sure there are a few really good players with awesome and productive idea's. (With good players I don't include "The President of Arlor, imo idk why he is the president of Arlor lol... #NoOffense), but those players which can setup a message nice and professional, without any drama or salty comments.

I also know I can be like annoying asf onhere.. but I'm 100% sure there are a lot of players which liked to help STS with their game.

(Not u Mohok, nor Leonpvp.. I'm sorry, but gotta Stay realistic)
Turn weapons into vanities, armor holders, those are some good ideas imo and I hope devs take those into consideration.

[runagain]

Turn weapons into vanities, armor holders, in store vanities those are some great ways to boost their sells I would say.
Yeah, or adding new furnish or more housing slots xd

[stricker20000]

Hmm I will say:

LVL 66 Arcane bow proc is as if you compressed STS into a proc. :smiley_simmons:

[Faliziaga]

Hmm I will say:

LVL 66 Arcane bow proc is as if you compressed STS into a proc. :smiley_simmons:

Maybe one hp bar is representing space and the other time.

[Suentous PO]

@Av,
Agreed!
totally agree with this bit
Ok agree except for "I for one, don't mind this update", but
:*

[kickazzrogue]

I think the biggest problem is sts set the bar really high for themselves early on. So we were spoiled with customer service easy 10/10 a couple years ago. Then sts got busier devoloping new games etc etc so they no longer have the resources to be instantly replying to support emails and go into the depth of threads they used to. Which is all very understandable. Its just like i said use set the bar really high them first couple years. So no hard feelings people just get frustrated.

[m3cy]

It's great to offer opinions (example: "I don't like plat for these dungeons"), even better to offer alternatives (example: "I'd be fine paying tokens or gold").

However, it is not fine to rant, or insult, or otherwise contribute towards a negative situation. (Example: "Boring. Another greedy cash-grab by lazy devs".)

We're here, and very interactive with the community. Accordingly, we don't want to wade through tons of poison to get feedback (just check some other games' forums and you'll see what I mean).

If you want us to hear you, be collaborative. We'll reciprocate.Hey gary, you have anytime to reply to my messages?
I feel like your Ignoring them :3
Take my matter seriously please.

Sent from my SGH-T999L using Tapatalk

[m3cy]

If we don't talk about bans on forum and we don't get replies on the mail's from support, who are we supposed to get help from.
Sorry if it seems I'm piissed, I'm generally curious.

I admit that the other thread was cranky, but the fact that numerous people that I know have at least ones said that the support team does not reply bac, is a problem.

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Yeah Im waiting on a reply too, I think their busy atm with expansion

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[shadowronn]

What I mean when I said I for one don't mind this update is I don't mind it because I know this was an awfully hurried update plus I'm a casual player.

There are other things like the massives in store available to be opened for 40 plat and the raid map that I do nott like at all.

I don't mind it because as a casual non plat using player(and nott having the time or inclination to level up with the gold ASAP) this expansion isn't only nott lucrative for a farmer looking to earn some gold coins.
Plus the lack of communication and the developers banking on the handful of people who are vocal on the forums as what the mood in the game is. I can bet all my stash gold that STS probably saw the lowest activity within a week of this expansions release than any previous expansions. The raid as far I've been told isn't worth the exp grind to get to, for there is notthing there to farm except items which are aesthetic.

I'm banking on STS to release more content this expansion which is more friendly for the farmer who wants to make a quick buck!

I'll try nott to step on any toes when I say this but STS really does need to look at the ingame economy. The previous work they've on maps like planar tombs, mausoleum and the world influenced bosses plus the
of RWTers is something most of appreciate but currently the game is so pro-p2p, I bet new players are struggling. Even I as a f2p player have some issues that would really be game changing and make for perfect quality of life updates.

P.S. Even though I really want to post about how some RWTers slipping thru system is affecting revenue for the sake of nott going off topic I'll refrain.

omg my eyes ;O

[Slekki]

It's great to offer opinions (example: "I don't like plat for these dungeons"), even better to offer alternatives (example: "I'd be fine paying tokens or gold").

However, it is not fine to rant, or insult, or otherwise contribute towards a negative situation. (Example: "Boring. Another greedy cash-grab by lazy devs".)

We're here, and very interactive with the community. Accordingly, we don't want to wade through tons of poison to get feedback (just check some other games' forums and you'll see what I mean).

If you want us to hear you, be collaborative. We'll reciprocate.


Here's a suggestion:

Back in the day you guys would occasionally host livestreams on Google Hangout.
How about setting a certain date where you and another dev answer all of our questions. I can't imagine how stressfull and dissapointing it must be for you guys to have to read through the same negative comments (this includes me) over and over again. People are extremely bored with the game and important questions remain unanswered.

This would definitely bring some positivity into this community as we can actually see you guys still being passionate about this game.

[NC NC]

Hi Justg, this may be the wrong place for it, but can we please bounce BD server. We are having tribe errors. Thank you kindly. Cheers

[Savagekantus]

Support is running about 3 days right now.

3) PM me your case # or IGN. Caveat: We aggressively go after gold and account buyers/sellers. If this is you, no need to bother. Additional caveat: I will look into your account to make sure you are playing nice.

where is the privacy now-a-days? ...GOSH...