Changing authentication method

[DmgDealer]

Hello guys,

I deleted my facebook account and with that my authentication method to Arcane legends. Ign is Alkif and I know it still excists because this username is taken and I can send friend requests to it. Its been about a year now and I have made a new account, however it just doesn't feel the same. I have put countless hours into my main account and just can't let go of it. I did try player support and mods but sadly no response after 2 long months of waiting. What I think could help is changing authentication method, but I have no idea how to do it so if someone knows please let me know. Whose information gets my account back gets free 1m gold from me ^.^

[Fyrce]

STS has to do this for you and I am not certain that they do. IF, however, they are able to do it, you would first have to prove to them that you are indeed the original owner. I am assuming this means you will need to provide a pretty good history of this account - perhaps receipts if you purchased anything, history of the characters, stuff that only the original owner would know. And still, it might not be possible to get this changed over.

Good luck.

[DmgDealer]

Tried, I even have acess to email that my fb was made on, thats more than enough proof but I feel like I am talking to a wall when I ask for help from support.

[Oakmaiden]

Your only chance is to recover your fb acct

[Hexcell]

I can possibly help, when I emailed support they don't reply because I just used their email and not the contact us link, I actually just got my warrior recovered using this.

https://support.spacetimestudios.com/customer/portal/emails/new

This is their contact us link. This can also be accessed by going to any browser and inputting in the search bar "Arcane legends contact us". You should get an automated reply within 10 minutes from Spacetime Studios. Be sure to provide proof showing the character is your, e.g. when you created it, and other various things showing the character/ account is yours you want restored. Only do one email though because if you spam them you end up at the back of the queu resulting in a longer waiting period. The reply should be received within 2-3 bussiness days, and it won't be received on a weekend. Hope you get your account back. :)

Sent from my SM-N900T using Tapatalk

[Motherless_Child]

I can possibly help, when I emailed support they don't reply because I just used their email and not the contact us link, I actually just got my warrior recovered using this.

https://support.spacetimestudios.com/customer/portal/emails/new (https://support.spacetimestudios.com/customer/portal/emails/new)

This is their contact us link. This can also be accessed by going to any browser and inputting in the search bar "Arcane legends contact us". You should get an automated reply within 10 minutes from Spacetime Studios. Be sure to provide proof showing the character is your, e.g. when you created it, and other various things showing the character/ account is yours you want restored. Only do one email though because if you spam them you end up at the back of the queu resulting in a longer waiting period. The reply should be received within 2-3 bussiness days, and it won't be received on a weekend. Hope you get your account back. :)

Sent from my SM-N900T using Tapatalk

Works every time.

[DmgDealer]

i did get a reply asking about my platinum purchages, I said I have never bought any, however I gave them proof that can not be given by anyone else but they just don't care about anything else. I have recovered a lot of accounts on other platforms lika a league of legends, dead frontier, dark orbit and never had problems. Also all they actually need to know is my ip adress and devices ive played on.