Why does not the administration want to help Russian players?

[eis]

We write about the problems in the game. But we are ignored.
It hurts.
We ask for help, they ignore us.
I live in Belarus myself and I do not understand English.
I like the game, I invest money in the game to enjoy, but not ignoring.
Translated through Google translator sorry

[Tippertwo]

They don’t reply to every single email :) sometimes people who are quite fluent in English don’t get answered too. Do you reply to STS in English?

[Dock544]

I would like to help u but me my self is new to this game sorry