View Full Version : Accident help devs pls
I bought 100k Gold with plat by an accident can i get my plat back pls?
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Motherless_Child
11-24-2018, 04:24 PM
I bought 100k Gold with plat by an accident can i get my plat back pls? 173022
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After "every update", you have to "manually" re-check "confirm platinum purchases"............
That's the only bummer.......
Spheresome
11-24-2018, 04:24 PM
For the safety of your account. I recommend you remove the picture. There is a lot of information on there we should not see since it is private
Done so what do i need to do?
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Motherless_Child
11-24-2018, 04:29 PM
Done so what do i need to do?
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They always refund my accidental purchases but, it's the weekend so you may have to wait until Monday....... Especially since it's a "holiday" weekend, too........
So now i have 1m at me other money in stash i can spend money on traders market right?
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Motherless_Child
11-24-2018, 04:33 PM
They always refund my accidental purchases but, it's the weekend so you may have to wait until Monday....... Especially since it's a "holiday" weekend, too........
I usually contact "support" directly, too.....
I usually just click on the "support" button directly from "arcanelegends.com", then click on the little mage in the upper right corner......... Fill out that sheet and they usually take care of it.......
I try out that tysm:)
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Ik thats a stupid question but i need my ign or real name?xD
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Motherless_Child
11-24-2018, 04:36 PM
I try out that tysm:)
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Don't spend that 100k, though............ Stash it so they can get it back...... If you spend it, you "bought" it........
Motherless_Child
11-24-2018, 04:39 PM
Ik thats a stupid question but i need my ign or real name?xD
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Just make up a name for "your name"..... Put your "ign" for "character name"......
Ty i have 1m on me and other 10m in stash
I should still put money in stash or no?
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Motherless_Child
11-24-2018, 04:44 PM
Ty i have 1m on me and other 10m in stash
I should still put money in stash or no?
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They are going to need the 100k back..... Make sure it's in stash or just on your character..... Just make sure your account has 100k to refund.... Doesn't matter where it is.........
Okay tysm:)
Sorry for these many question never had this situation
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Still no plat for me:(
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Motherless_Child
11-26-2018, 03:24 PM
Still no plat for me:(
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It takes some time, sometimes.... Especially after a weekend...........
Your request will be higher in the quene if you put the right subject...........
For instance: "Help, I accidentally purchased gold, need refund"....... It will be of a "higher priority"......
But, if you "did do that", they haven't gotten to you yet because of the workload "built up" due the weekend/holiday" break.....
Speaking from verified experience......
Just make sure your account "does not" drop below 100k gold before you receive assistance.....
Motherless_Child
11-26-2018, 03:32 PM
It takes some time, sometimes.... Especially after a weekend...........
Your request will be higher in the quene if you put the right subject...........
For instance: "Help, I accidentally purchased gold, need refund"....... It will be of a "higher priority"......
But, if you "did do that", they haven't gotten to you yet because of the workload "built up" due the weekend/holiday" break.....
Speaking from verified experience......
Just make sure your account "does not" drop below 100k gold before you receive assistance.....
A bit of sugar seems to help, too........
LOL.......
Be very polite and hold back your anger in your words when sending submissions to support.............
Usually works out well...........
That's what I do......
Okay ty xd
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Gufugufutwo
11-26-2018, 11:29 PM
A bit of sugar seems to help, too........
LOL.......
Be very polite and hold back your anger in your words when sending submissions to support.............
Usually works out well...........
That's what I do......
also make sure to put 10 periods after every sentence.................
:3 ..............
And make sure to cap all LOL............
LOL.............