View Full Version : delay it plat
Taresafoo
11-27-2011, 05:40 PM
Has anyone else experienced a delay from the time they purchase plat and when they get it? I purchased plat hours ago and haven't gotten it yet, one time I got my plat two days after purchasing it :/. Is anyone else having this issue? :confused:
I happily have not, but good for u others have! Go to support and they can help u out on that! :)
Redbridge
11-27-2011, 05:59 PM
I think it depends on the way you purchase.
My purchases via in game or direct on the Webpage (using a PC/MAC) have always been instant. But there have been reports of delays using the webpage (www.pocketlegends.com) via a mobile device. I think its something to do with the banking and delays via mobile devices...
Cahaun
11-27-2011, 06:27 PM
Yea it happens all the time when I used my Mastercard. Sometimes it's instantly added to my account.
(p.s. I am using google checkout.)
dugantale
11-27-2011, 06:38 PM
When u purches it, it usally say make take a few hours to show up
BodMaster
11-27-2011, 10:56 PM
Give it some time, but if still not received submit a request in support portal,
http://support.spacetimestudios.com/entries/20432838-i-purchased-platinum-but-i-have-not-received-it-yet
Vladrac
11-28-2011, 09:55 AM
I've had 3 purchases that never went through, even though I had a pending charge on my debit card but the charge didnt go through. Strange. But alll other purchases have granted me plat within 30 seconds.
roufus
11-28-2011, 01:56 PM
Yeah I just had this issue my plat usually appears as soon as I buy it but I bought some last Wednesday and didn't get it till Monday afternoon when sts responded to my complaint about missing out on getting the hover turkey cause it took so long but they made me happy
Skeletonlord
11-28-2011, 02:44 PM
yea ive had this before. if on apple it is on apples side, not sts
Taresafoo
11-28-2011, 07:05 PM
I'm on an android phone, it used to be pretty instant but I have yet to receive my plat, I hate to do this but I guess its complaint time :(
BodMaster
11-28-2011, 07:24 PM
Hey Taresafoo, read above.. try that first before going to any xtreme measures :)
If you don't want to wait around PM Samhayne he will be sure to help you ;)
roufus
11-28-2011, 09:56 PM
Just email support dra gets on that quick
Taresafoo
11-29-2011, 10:31 AM
I'm emailing support, it's Tuesday and im still plat-less :(