Platnium purchase going wrong after latest update?

[Emannyv93]

I'm barely on the forum since I'm always working ._., I just got paid for this week about 400$ on my debit card so I tried purchasing 49.99$ of platinum and it didnt go through but i was still charged..
Me being a dodo tried again with a 19.99 purchasing hoping it would go through, yet again I got charged and still havent recieved my platinum... Is anyone else going through this ? :[

[Fatpigwarrior]

I'm barely on the forum since I'm always working ._., I just got paid for this week about 400$ on my debit card so I tried purchasing 49.99$ of platinum and it didnt go through but i was still charged..
Me being a dodo tried again with a 19.99 purchasing hoping it would go through, yet again I got charged and still havent recieved my platinum... Is anyone else going through this ? :[


Me too but I only bought $5.49

[Emannyv93]

Yeah man this sucks, i really wanna play before I get ready for work lol

[bronislav84]

Email support please. suppor(at)spacetimestudios.com.

Web purchase always works immediately. You should use it from now on.

[Samhayne]

Hey guys,

Sorry to hear about the issues making purchases. Generally the problem lies between the many parties involved (banks, processing company, App store if it is an in-app purchase, etc.)

If you get in touch with our support team, either via the web (see this article: http://support.spacetimestudios.com/entries/20448566-how-do-i-chat-with-a-live-support-representative) or via email to support@spacetimestudios.com they can help you out and make right on the $$ spent.

Thanks as always for your support!

[Emannyv93]

Ive tried that also(buying online), and still not platinum... o.O.