Can’t log into AL on phone

[Sometacoz]

Hello STS,

For the past few months I haven’t been able to log into AL on my phone. I am able to get submit my username and password but then the screen just shows authenticating indefinitely. This has been a problem for a long time but I didn’t bother to write about this since I always had my pc nearby( on which AL works perfectly) but now I want to get it fixed somehow.

My ign is Sometacoz
I normally use WiFi but it would be great if this problem could be fixed for both WiFi and mobile data
My phone is iphone7

If you need any more information pls let me know, I would like to get this sorted soon as I want to be able to play this great game anywhere anytime :p

[Anil LK Joseph]

I’m using iPhone 7 as well and I have that same bug but I just close and re-open about 3 times then it works


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[Futumsh]

These are the only reports I've heard of this, so it seems like a very isolated problem, whatever it is.

It may be worth trying a vpn to see if that avoids the problem, to help narrow down what's happening. You could try the 1.1.1.1 app (cloudflare's vpn and dns app).

[EpicX]

These are the only reports I've heard of this, so it seems like a very isolated problem, whatever it is.

It may be worth trying a vpn to see if that avoids the problem, to help narrow down what's happening. You could try the 1.1.1.1 app (cloudflare's vpn and dns app).

Hey Futumsh, I sometimes have this problem too. I used the 1.1.1.1 app as you said and it connects. and works perfectly, no disconnections. In pc too, it sometimes connects till the login page then disconnects.

Oh and another interesting part too, sometimes I can login but when I change maps It shows the connecting with the dog logo but then I disconnect and am unable to connect unless I restart the router.

[Yakatudi]

Check if your provider and/or router is blocking AL.
I’m running a router from google and a router from Verizon simultaneously.
Verizon router works perfectly fine but the google router won’t let me connect to AL

[brandonzhuo]

I do have the same problem, I'm constantly suck at the login page and after a few attempts, I could connect. With the use of a vpn I am also able to play the game but I do not want to be on a vpn all the time to play the game.

[weezyme]

MINEE TOOO!!! ive suddenly was disconnected and cant proceed to game, just stuck at login screen till now.. please fix

[Anil LK Joseph]

Since update it’s been worse
I play with data and WiFi and both leaves me stuck on the authenticating screen after login


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[weezyme]

Exactly my situation rn

[Futumsh]

There were no changes in the update related to networking.

The most likely causes are an ISP blocking ports or IP addresses used by the servers (which sometimes happens if an ISP is inappropriately using an outdated email specific blacklist to drop all network traffic, rather than just email). We do make sure any addresses used by our servers are not on common blacklists, but we can't know if places are using old ones.

The simplest solution if this is what's happening is to use a VPN app. I recommend the 1.1.1.1 app from Cloudflare, as they're so commonly used that it's very unlikely that an ISP would block their addresses.

[Futumsh]

I doublechecked that none of our current server IP addresses are on any common blacklists.

In case you want to try to troubleshoot this with your ISP, IP/ports that must be reachable to play are:

Ports 80,443,4060,14100:
54.152.44.107
54.152.129.235

Ports 4071,4073 (or may be 4051,4053 depending on version, 407x at the moment):
3.87.97.158
3.87.110.82
52.55.44.37
54.144.9.123
54.88.5.192
100.26.198.95
100.24.11.64
18.206.240.168
3.212.174.46
3.226.45.46

Port 4076 (or may be 4056 depending on version, 4076 at the moment):
3.87.97.158
3.87.110.82
52.55.44.37

[weezyme]

None of it works.. tnx

[Futumsh]

None of it works.. tnx

... None of what?

[weezyme]

Ur suggested vpn solution didnt work.... neither changing ports.. ive figured out recently that logging in via google play is the problem... logging in to facebook etc. Works fine.. but my main account is in google play... keeps on loading on authenticating page.. please fix :(

[Futumsh]

Ur suggested vpn solution didnt work.... neither changing ports.. ive figured out recently that logging in via google play is the problem... logging in to facebook etc. Works fine.. but my main account is in google play... keeps on loading on authenticating page.. please fix :(

What platform and OS version?
Are you able to log in with your google play account on the web version?
What's one of your character names on the google account so I can check the logs?

I've tested google play login on all platforms, and they're all working for me, though I haven't tried all os versions.

You might consider logging into the web version and switching your account to be email based instead of google, if it continues to be a problem.

[weezyme]

Q1: im playing mobile, i dont have any pc... my phone is running android 7.0
Q2: i didnt tried cuz i use smartphone only
Q3: ive kinda forgot how many "n" and "e" was on my ign.. but im pretty sure its "johnndoeee" something like that.

please help me play again on my main account...

[weezyme]

if i had violated any game terms and conditions please let me know... maybe the game just restricted my account from playing and im facing consenquences... but i cant recall any wrongful acts that i did.. im just a simple merchant/farmer.

[Futumsh]

if i had violated any game terms and conditions please let me know... maybe the game just restricted my account from playing and im facing consenquences... but i cant recall any wrongful acts that i did.. im just a simple merchant/farmer.

If that were the case it would tell you your account is banned, so it's not that.

[weezyme]

Yeah and its not just me whos having this kind of issue.... the scenario was, i was on pier yesterday when i was suddenly disconnected from the server... saying it cant connect.. tried reconnecting immediately and will be disconnected again after 10 seconds... i looked in google play and find out that im still in 2.6.0 yesterday... the game update for 2.6.1 was realeased on dec 10 figuring out that im playing in outdated version the whole time.... after ive updated now i really cant connect my main account... keeps on loading...

[Futumsh]

Yeah and its not just me whos having this kind of issue.... the scenario was, i was on pier yesterday when i was suddenly disconnected from the server... saying it cant connect.. tried reconnecting immediately and will be disconnected again after 10 seconds... i looked in google play and find out that im still in 2.6.0 yesterday... the game update for 2.6.1 was realeased on dec 10 figuring out that im playing in outdated version the whole time.... after ive updated now i really cant connect my main account... keeps on loading...

Moving to PM's.

[Futumsh]

This appears to be some unusual problem with google authentication, on the app + device browser side of things, but I'm unable to reproduce the problem here, so it may take a while to find out what's going on.

If you have this problem, and can log in via web browser on desktop, I recommend converting your account be be email based instead of google (Nexus -> My Account -> Modify Account).
If you can't use the browser version and want your account converted, pm me your google account's email address and one of your character names and I'll convert it for you.

[Rasp]

Im having a similar issue, just that i cant log in using my data but only able to login with Wifi

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[Anil LK Joseph]

I updated my iOS version to 13.3 now everything works fine with the login
iPhone 7


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[Futumsh]

For those having the google login blank white page issue on android, look for the 2.6.2 update which should be available shortly.

[Sulphurea]

Hello, after last update i get same connection problem on my android device. I log in by Google account and every time i click on login button it redirects me to the login page, i put email and password but nothing happens. My ign is Sulphurea, i only play from smartphone and till right before update i logged in normally. I tried to unistall and reinstall AL but nothing changed. I'm not really an expert so any suggestione?

[Deuteronomy]

Hello, after last update i get same connection problem on my android device. I log in by Google account and every time i click on login button it redirects me to the login page, i put email and password but nothing happens. My ign is Sulphurea, i only play from smartphone and till right before update i logged in normally. I tried to unistall and reinstall AL but nothing changed. I'm not really an expert so any suggestione?

Just do email, google is like 3rd party and you will have issues when there are compatibility issues due to new patches and releases.

Do not depend on google to be %100 during their transitions and the game's transitions.

[Futumsh]

Hello, after last update i get same connection problem on my android device. I log in by Google account and every time i click on login button it redirects me to the login page, i put email and password but nothing happens. My ign is Sulphurea, i only play from smartphone and till right before update i logged in normally. I tried to unistall and reinstall AL but nothing changed. I'm not really an expert so any suggestione?

Ugh - the update uses a different method for google login, which does work on the one device I had that the old method had stopped working on. It figures there are ones the new one doesn't work on.

Anyone affected by this, I'm happy to convert your account to an email/password based account, just let me know (or if you also have a PC, you can log in via web browser and do it yourself, Nexus -> My Account -> Modify Account). Also, please let me know your device type, os version, and which browser app you use if it isn't working for you, so I can track down what's going on.

[Sulphurea]

Ty for converting my account :)
I use a Xiaomi redmi note 7, with android. Honestly i never experienced any troubles till yesterday. Even a reboot of phone didn't solve the problem so i guess is linked to Google. Now with just mail and password game works fine

[Baller/rqxr]

Was having this issue

[profmsb]

hi futumsh...suddenly after few hrs of the valentine update...i unable to log in..loading many time...n if manage to log in...just for 10sec..then reconnecting n dc...tried reset device,updte google play,but still same...mine always had bad ping...but,this time,cant play at all...can u check my acc,to see any error n suggest what the best solution? my ign is profmsb...tysm in advanced

[profmsb]

hi futumsh...suddenly after few hrs of the valentine update...i unable to log in..loading many time...n if manage to log in...just for 10sec..then reconnecting n dc...tried reset device,updte google play,but still same...mine always had bad ping...but,this time,cant play at all...can u check my acc,to see any error n suggest what the best solution? my ign is profmsb...tysm in advancedfinally..i able to play after tried ur suggestion on 1.1.1.1 app...still ping..but plyable for now

[Dina Ros S]

I have this issue right now please I wanna play..

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[XxJoenHongxx1205]

I have have the same problem as well, I tried logging in for the 14th time now even tried resetting my phone but I still get dc every attempt