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Moscu
04-20-2020, 07:31 PM
Hello, I have a small problem, entering the game as usual (web version from PC) a message came out saying to reload the page because there was a new version of the client, reload and I have more than 20 minutes in infinite load at 99%. I already reloaded the page several times and it stays at 99%

Any problem with the client? Or some maintenance?
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Futumsh
04-20-2020, 07:54 PM
What does it say if anything in the js console? What browser and os? Does forcing a refresh make any difference? (ctrl-f5 in most browsers).

Moscu
04-20-2020, 08:04 PM
What does it say if anything in the js console? What browser and os? Does forcing a refresh make any difference? (ctrl-f5 in most browsers).

A message appeared saying: "Not in the console, but in the part where the Play button is given."
"Update there is a new version available", like when there is a new version of the client.

I use Opera GX, Windows 10 Pro.

Can try use that command.

Moscu
04-20-2020, 08:07 PM
Same issue with Ctrl+F5. Infinite Loading..

Futumsh
04-20-2020, 08:09 PM
Please open the console in whatever opera's dev tools are, and see what it says there when you reload, if anything.

I'll install opera and see if it works for me, but you might try a different browser in the meantime.

Futumsh
04-20-2020, 08:14 PM
Unfortunately, it works fine for me in opera, so whatever the problem is, it's not just the browser.

Futumsh
04-20-2020, 08:16 PM
Looks like for opera, it's O -> developer -> developer tools, then hit the console tab to see the console.

Moscu
04-20-2020, 08:17 PM
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Futumsh
04-20-2020, 08:18 PM
I do see some problems related to audio, but that shouldn't prevent getting past loading.

Moscu
04-20-2020, 08:21 PM
I do see some problems related to audio, but that shouldn't prevent getting past loading.

I disabled the game audio in the options.

Futumsh
04-20-2020, 08:22 PM
At the least, I'll look into why there are audio errors in opera, but unfortunately that doesn't explain not finishing loading. In the meantime you might try Firefox or Chrome.

Moscu
04-20-2020, 08:23 PM
At the least, I'll look into why there are audio errors in opera, but unfortunately that doesn't explain not finishing loading. In the meantime you might try Firefox or Chrome.

Ok, I'll try another browser and inform you.

Moscu
04-20-2020, 08:48 PM
@Futumsh I think I will fix it, delete the cookies and data from the site. I pass the loading screen and now I am downloading the game from 0.

GucciBang
04-20-2020, 08:58 PM
I was having the same problem with the opera gx

returned to normal after deleting data and restarting the browser

Fyrce
04-20-2020, 09:01 PM
I was just having same problem with Chrome. How do I delete data file, etc. or whatever to get it to work? It worked yesterday with no problems.

Nvm. Clearing browsing data worked. Also, using incognito window works too.

Futumsh
04-20-2020, 09:02 PM
The audio errors in opera should be fixed if you refresh, though I think they probably were not related to the loading issue.

Moscu
04-20-2020, 09:07 PM
Deleting Cookies and data from the site worked for me, I was able to enter the game without problems (the audio does not work by the way). Thanks @Futumsh for the support.

Futumsh
04-20-2020, 09:07 PM
I was just having same problem with Chrome. How do I delete data file, etc. or whatever to get it to work? It worked yesterday with no problems.

Ctrl-f5 might do it. If not, possibly ... -> more tools -> clear browsing data, possible things to check would be 'cookies and other site data' and 'hosted app data'.