Can you check this Bug Devs?

[Xmenarmy]

I am facing below two issues.

Device: Apple IPAD pro
1) Joystick suddenly stuk in one direction while attacking in maps and my war keep on walking in one direction. I need to open inventory or some other option the joystick reset to normal.

2) Attack Button stuck, Like when i am attacking it will stuck in Juggetnet skill and till its recharge i cant even use my sword or any other skills.

[Futumsh]

Figure out how to reproduce the problem and I'll look into it.

[Xmenarmy]

Its happening hourly once not very frequent.
Both i faced only in Valley elite gates map.

Issue 1 - War randomly walks at 1'o clok direction till i reset joystic by opening inventory and closing it.

Issue 2 - While i am trying to spam the skill buttons, issue 2 mentioned above is happening.

Hope it helps you.

[Futumsh]

Sorry, but 'play for hours in some map' is not specific enough to look into.

If someone can reproduce this problem in a simple way, please let us know the steps.

We've also seen this behavior on overheating or failing devices.

[Lethoiun]

Tbh on one of my old devices I played AL on, I kinda ruined the joystick area of my phone that it would get stuck. Prolly for pushing down on that area for a long time.

Have you tried a different device?

[Xmenarmy]

Sorry, but 'play for hours in some map' is not specific enough to look into.

If someone can reproduce this problem in a simple way, please let us know the steps.

We've also seen this behavior on overheating or failing devices.If its not working smooth in Apple Ipad pro, i doono which is best device to play with [emoji2369]

[Xmenarmy]

Sorry, but 'play for hours in some map' is not specific enough to look into.

If someone can reproduce this problem in a simple way, please let us know the steps.

We've also seen this behavior on overheating or failing devices.Try to run elite valley gates using war by spam the skills button during combat.Do some 10 to 20 waves, you will get the issue scenario

[Futumsh]

Is this happening for anyone else? If so, what platform are you on?

[Xmenarmy]

Attached the device details.

About others donno Futo.

Hope you can fix this :)
Its bit bad while i stuck in some button and cant complete the waves.https://uploads.tapatalk-cdn.com/20200422/189467678626ba9f8ef8c01af69a60b2.jpg

[Overgrown]

Is this happening for anyone else? If so, what platform are you on?Happens too in chrome, when the char keeps moving W/A/S/D

Sent from my CPH1803 using Tapatalk

[Futumsh]

Happens too in chrome, when the char keeps moving W/A/S/D

The web client is a different beast - there are known causes of key events not being delivered with various browsers that are completely outside of the game. I'm interested in os/version/device type for ios/android users seeing this problem.

[Xmenarmy]

The web client is a different beast - there are known causes of key events not being delivered with various browsers that are completely outside of the game. I'm interested in os/version/device type for ios/android users seeing this problem.i have sent you my device details above reply.

[Futumsh]

i have sent you my device details above reply.

I'm aware. I explicitly asked for this info from anyone else seeing the problem.

[Killyxan]

I'm aware. I explicitly asked for this info from anyone else seeing the problem.I do have a problem which is I cant really switch loadouts on hotbar idk why yesterday it worked today I have to press like 5 times on the loadout in order to switch it up I'm using samsung a50 I was doing deep marsh yesterday and it was fine today barely can switch any loadout on any hotbar my phone didnt overheat or anything joystick is fine skills sometimes dosent work just sometimes but loadouts barely ty

Sent from my SM-A505FN using Tapatalk

[Xmenarmy]

I'm aware. I explicitly asked for this info from anyone else seeing the problem.@Futumsh - Sorry to bug you again.

I got it now how to simulate the scenario now.

For issue 2 - When mage using energise ulti try to spam the skills of warrior. The buttons geeting stuck. Just try this 3-4 times you will get the issue.

Today in deep i ran 2 hours got this issue multiple times. Hope this will help you to catch the issue XD!

[Xmenarmy]

@Futumsh - Sorry to bug you again.

I got it now how to simulate the scenario now.

For issue 2 - When mage using energise ulti try to spam the skills of warrior. The buttons geeting stuck. Just try this 3-4 times you will get the issue.

Today in deep i ran 2 hours got this issue multiple times. Hope this will help you to catch the issue XD!@Futumsh - Did you get a chance to look into it?

[Futumsh]

Impatient much? You posted it at 9PM our time and want to know if I looked at it at 8AM?

We'll get to it when we have time. It probably won't be today, and if there's an actual problem causing skills to get stuck on the client, it would very likely require an app update anyway, so won't be the immediate future.

[Xmenarmy]

Lol im not asking you why its not completed.

I just wanted to know its in queue.
Thanks for the update.

[asommers]

It's in the queue.

Thanks for the report and the repro case!

-ALS

[Xmenarmy]

Perfect Thanks :)

[Xmenarmy]

Proof for issue#1 My hands are not on Joystick but my war keeps waking in random direction.

Issue #2 Button stuckhttp://cloud.tapatalk.com/s/5ea31fa1ac63d/20200424_121410.mp4

[Pushs]

Well even i have the same problem my war goes on walking in one direction

[Mitsooos]

Some times when you write in chat and keep your fingers in move stick it happens this you say.
Solution when happens to me : I touch the chat and with out writing anything I go back and the move problem fixed .
About the skill stuck for me happens only when I enter to the boss before showing his starting animation with one of my skills charged.
Solution for this: just tap the skill button again, and next time not enter in boss with charged skill.
Some times if you have screen protection glass in your iPad Pro because of the higher refresh rate of your display causing this type of problems .

[Futumsh]

About the skill stuck for me happens only when I enter to the boss before showing his starting animation with one of my skills charged.


What boss? Has it happened recently? The only cause of this that I had heard of was fixed long ago.

[Mitsooos]

What boss? Has it happened recently? The only cause of this that I had heard of was fixed long ago.
I’m not sure to tell you about this days. because after I see that if I enter to 1 boss with changed skill happen this I stop doing it .
Maybe to check again and tell you

[Futumsh]

One iOS specific cause the stuck touches has been identified and addressed - please let us know if you're seeing one or both of the issues still after you get the 2.7.6 update, which should be available later today sometime for most people.

[Xmenarmy]

One iOS specific cause the stuck touches has been identified and addressed - please let us know if you're seeing one or both of the issues still after you get the 2.7.6 update, which should be available later today sometime for most people.

Thanks a lot Futo :)

Will test today and reply you!!


Sent from my iPad using Tapatalk

[Mitsooos]

About the bugs described in the post I didn’t not found any stuck on movement controls or skills.
After this update the game playing extremely fast:)
Ty so much:)

[Snowman Is here]

I’ve been having an issue with joystick as well, not the same case as Op’s but just as annoying. Sometimes when logging in on my Iphone 11 Promax I don’t have the joystick at all. I try to log out and back in but the joystick will still be nonexistent, even though everything else on screen works properly.

The only solution I’ve found was to completely restart the application to log back on with the joystick. Not sure what causes this but I’ve experienced this issue multiple times occasionally.

[Futumsh]

I’ve been having an issue with joystick as well, not the same case as Op’s but just as annoying. Sometimes when logging in on my Iphone 11 Promax I don’t have the joystick at all. I try to log out and back in but the joystick will still be nonexistent, even though everything else on screen works properly.

The only solution I’ve found was to completely restart the application to log back on with the joystick. Not sure what causes this but I’ve experienced this issue multiple times occasionally.

That's likely something completely different - will add to the list to look into. I suspect it has to do with suspending the app while a ui element is up that hides the joystick.

[Futumsh]

I’ve been having an issue with joystick as well, not the same case as Op’s but just as annoying. Sometimes when logging in on my Iphone 11 Promax I don’t have the joystick at all. I try to log out and back in but the joystick will still be nonexistent, even though everything else on screen works properly.

The only solution I’ve found was to completely restart the application to log back on with the joystick. Not sure what causes this but I’ve experienced this issue multiple times occasionally.

I think this shouldn't be able to happen anymore after the latest update.

[Xmenarmy]

I think this shouldn't be able to happen anymore after the latest update.Hi Futo,

I tested this for 3 hours yesterday. Didnt face both.

Thanks for the fix :)

[Avaree]

I think this shouldn't be able to happen anymore after the latest update.

Good morning Futumsh

Last night and this morning my toggle got stuck, both times it was when I was using skills (probably spamming auto) and used pet aa, when hitting pet aa is when my toggle stuck.

I will try to reproduce this.
Ava

IPad Air 13.4.1

[Futumsh]

Good morning Futumsh

Last night and this morning my toggle got stuck, both times it was when I was using skills (probably spamming auto) and used pet aa, when hitting pet aa is when my toggle stuck.

I will try to reproduce this.
Ava

IPad Air 13.4.1

What do you mean by 'my toggle stuck'?

[Avaree]

What do you mean by 'my toggle stuck'?

Oops meant “ joystick “

[Futumsh]

Oops meant “ joystick “

Ah, kind of expected that, since the joystick thing has been mentioned for multiple platforms - will add to our list to look into again.

[Mitsooos]

I found one bug I think.
Touching direction controls and a skill together causes my iPad Air keyboard to come up with out me touching the chat menu .
This most happen to me in deep marsh.