logging problem

[Willl]

I dont think is my system or device problem, maybe Futu you can help me.

After I logged in, email..password..it charges the character..then when I click play it charge all as normal but after like 2 seconds the screen freezes te loading, the dog stop moving..I tried 3 times and still the same.

-My net is ok
-My device isnt busy and it is actually fast

It is a netbook windows 7, I play on Chrome

Hope you can help, ty in advance

[Futumsh]

What does it say in the web/js console, if anything?

[Willl]

What does it say in the web/js console, if anything?

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nothing, just this

[Willl]

wait I didnt know what js console is, now I see xD

[Willl]

It says uncaught, i have no idea what s all this but i made a part of screenshot

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[Willl]

What does it say in the web/js console, if anything?
i tried relog this time watching js console, and the moment it freezes it shows uncaught and the game stop working

[Futumsh]

Hrm, ok, definitely crashing there, but not much to go on. Can you try a different browser and see if you have the same results?

[Willl]

Hrm, ok, definitely crashing there, but not much to go on. Can you try a different browser and see if you have the same results?


uhmm been playing on chrome for several years, while on my smartphone there s no space to install new app update lol...is there anything I need to do to solve this problem?

Thanks for fast replies

[Futumsh]

I don't know - I'm trying to figure out what the problem is, and the easiest next step of that is to see if it happens in a different browser on the same machine.

[Futumsh]

You can also try this link and let me know if you get the same crash:

https://account.spacetimestudios.com/arcanelegends/?v=2.7.4-test1

[Willl]

I don't know - I'm trying to figure out what the problem is, and the easiest next step of that is to see if it happens in a different browser on the same machine.

ahh okok got it, I tried on internet explorer I had it on my netbook years ago, and guess game is not supported there
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[Willl]

You can also try this link and let me know if you get the same crash:

https://account.spacetimestudios.com/arcanelegends/?v=2.7.4-test1

it works from your link! does it means it is solved?

[Futumsh]

it works from your link! does it means it is solved?

No, unfortunately it doesn't. I'll leave that version up for now though.

What OS are you using? Is it 32 or 64 bit? How much memory do you have?

[Willl]

No, unfortunately it doesn't. I'll leave that version up for now though.

What OS are you using? Is it 32 or 64 bit? How much memory do you have?

Windows 7, 32 bit, RAM 4Gb

[Futumsh]

Windows 7, 32 bit, RAM 4Gb

Ah, ok, that explains it, unfortunately. 32 bit browsers, and webassembly in 32 bit browsers in particular, are terrible about running out of contiguous address space, which appears to be what is happening here.

I'll have to consider what we want to do with this, as using the test fix you're using now would mean worse performance for everyone on 64 bit machines.

[Willl]

Ah, ok, that explains it, unfortunately. 32 bit browsers, and webassembly in 32 bit browsers in particular, are terrible about running out of contiguous address space, which appears to be what is happening here.

I'll have to consider what we want to do with this, as using the test fix you're using now would mean worse performance for everyone on 64 bit machines.

oh ok I got it, so I cant do anything about it?

[Futumsh]

oh ok I got it, so I cant do anything about it?

Other than upgrading to a 64 bit machine/os, no. Some browsers may handle it better than others, but I'm not real familiar with which does the best at it - 32 bit windows has been a dead prospect for a long time now.

[Willl]

Other than upgrading to a 64 bit machine/os, no. Some browsers may handle it better than others, but I'm not real familiar with which does the best at it - 32 bit windows has been a dead prospect for a long time now.

mmmh ok, thanks so much for your help :)

[Futumsh]

New test link, for anyone that has this problem - please let me know if if works for you.

https://account.spacetimestudios.com/arcanelegends/?v=2.7.4-test2

If it's working well for everyone I'll update the official one.

[Willl]

New test link, for anyone that has this problem - please let me know if if works for you.

https://account.spacetimestudios.com/arcanelegends/?v=2.7.4-test2

If it's working well for everyone I'll update the official one.


no way, only first try it worked, all others same problem but at a different step..

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[Futumsh]

Default version has been updated, should hopefully work most of the time for 32 bit windows users again. Closing this out - please post a new thread if it breaks for you.