I lost my phonw

[Piniipin]

Why can't I send a message to admin. I want to ask you my game problem. Yesterday was trouble. I lost my phone. Can't login, 'cause I was using an old account. That hasn't been tied to the number or email that I'm using right now. Whereas I forgot the restoration email too. @futumsh help me

ign:piniipin

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[MiruZetu]

If its not link to gmail fb or anything else then u hav to say goodbye to ur old chara

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[Piniipin]

I still wish there was another way,

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[Arachnophobik]

If it was a guest account I'm afraid its goodbye :/

[tailwarrior]

Frnd why didn't ya bind the account?send mail to sts and ask em

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[Piniipin]

The old account. Forgot the password for the email and the old number

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[Futumsh]

Assuming this was an sts (email/password based) account, you have 3 options:

1) If you still have a device / browser authorized to log into the account, log in and change the email address to one you do have access to (nexus -> my account -> modify account).
2) Regain access to the email address, so you can receive email there again.
3) Contact support, prove to them that the account has always been yours, and get them to change the email address for you, to one you do have access to.

Support is here:
https://support.spacetimestudios.com/hc/en-us/requests/new or email support@spacetimestudios.com

[Piniipin]

I'll try access number 3 Sir

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