Mugsss
10-20-2020, 02:49 AM
Hi, guys I have not logged in for about a month and I tried to log in today and there's a new update I think that I need to verify with my email but the problem is I don't have access to my old email that is associated with my AL account. My account was created way back 2015. I really need help thank you.
IExposedYou
10-20-2020, 05:26 AM
Hi, guys I have not logged in for about a month and I tried to log in today and there's a new update I think that I need to verify with my email but the problem is I don't have access to my old email that is associated with my AL account. My account was created way back 2015. I really need help thank you.
This is a dev’s answer to someone who has a similar issue like you. You need to do option 3.
Assuming this was an sts (email/password based) account, you have 3 options:
1) If you still have a device / browser authorized to log into the account, log in and change the email address to one you do have access to (nexus -> my account -> modify account).
2) Regain access to the email address, so you can receive email there again.
3) Contact support, prove to them that the account has always been yours, and get them to change the email address for you, to one you do have access to.
Support is here:
https://support.spacetimestudios.com/hc/en-us/requests/new or email support@spacetimestudios.com
Mugsss
10-21-2020, 03:22 AM
This is a dev’s answer to someone who has a similar issue like you. You need to do option 3.
ok thank you