PL Account

[Tacos and Drums]

Does STS delete accounts that have been inactive for a certain period of time? I haven't logged onto mine for about a year and when I tried to, it says the email for the account doesn't exist. I know its correct because I have screenshots on my tablet of the email I used for it.

I've already sent in a ticket but no response after 3 days so I thought I might receive some input here.

[XghostzX]

Hey, I'm not quite sure to be honest, My honest feedback is to keep waiting. STS is very comitted at responing back to e-mails. I remember how they talked about any level 1's that are inactive for a certain amount of time are deleted...? Probably doesn't regard to you, but just remain patient :)

[Tacos and Drums]

Hey, I'm not quite sure to be honest, My honest feedback is to keep waiting. STS is very comitted at responing back to e-mails. I remember how they talked about any level 1's that are inactive for a certain amount of time are deleted...? Probably doesn't regard to you, but just remain patient :)

I was a level 55, which was the cap at the time.

[Coltona]

I was a level 55, which was the cap at the time.
Cap was never 55 it was 56 lol, just sayin

[dudetus]

Cap was never 55 it was 56 lol, just sayin

Touché :D!

But anyways, support should help u out!

[The Flash]

I was a level 55, which was the cap at the time.
Cap was never 55 it was 56 lol, just sayin
Technically cap was 55 and elite cap was 56 to those who took the challenge, just saying.

[NECROREAPER]

Yes they did as stated here:

http://www.spacetimestudios.com/showthread.php?50969-Deleting-Level-1-Characters-on-Accounts-That-Haven-t-Played-in-90-Days-%96-Tue-Feb-21


Although, you said your character was a 55, so there could have been a mix up. At any rate, i'd try and try again, but don't expect a response over the weekend, the devs, mods, and staff like to have weekends too.

[Samhayne]

We don't delete accounts, so it should be there. Thanks for your patience. We are bringing on more capability to better deal with our current customer inquiry load.

You can always check the status of your support ticket on http:// support.spacetimestudios.com

[NECROREAPER]

Well you're up late Mr. Samhayne

[Skeletonlord]

Well you're up late Mr. Samhayne

It is 11:20am at the time of this message, wow just noticed that you are :)

[Matutd]

It is 11:20am at the time of this message, wow just noticed that you are :)
We're in uk skel haha. 11:20 am is the morning for us. It would have been around 5-6 am for the US people haha

[Tacos and Drums]

We don't delete accounts, so it should be there. Thanks for your patience. We are bringing on more capability to better deal with our current customer inquiry load.

You can always check the status of your support ticket on http:// support.spacetimestudios.com

I've checked several times but I'll keep checking.

[Swords]

Only level 1 which hasn't been used in a month then they will delete it since people are taking the use of names which some people want to use the name but can't since people have been just not using it but no deleting it