Wasted Money

[Titipoop]

Hi,

i tried to purchase 75 plats about 2 hours ago,

First time I tried I logged in and made payment,

After waiting awhile plat did not yet been added so I pressed purchase again.

About 2 mins from that 75 plats has been added, so I assumed everything went well.

But now I logged in and saw additional 150 plats been added into my account.

Meaning I have paid more than $30 when I wanted to just spend $10.

Normally when I try to purchase the same plat package deal, I got "purchase already made, not yet added into

account" ,essage, but this time I didnt even get this message.

Please refund my money annd take away 150 plats off my account.

Do I have to ask refund for this to apple or here?

[Titipoop]

No, wait sorry I made mistake

By doing calculations it looks like I have purchase 165 plats and 75 plats package.

But I have not clicked on 165 plats package.

Please take 165 plats from me and refund the money for this please,

I only clicked 75 plats twice.

Thanks

[Corpser]

Email support(at)spacetimestudios.com
replace (at) with @

[Airity]

Support(at)spacetimestudios.com

Explain to them what happened.

[Titipoop]

Nvm I will just use the plats

[Jblazer]

good idea lol

[Slant]

haha good idea, also, there is a support website, just a click away, with a ticket and live chat, more useful than e-mail

[ImHawk]

I'm not quite sure you would get a refund anyways...
Apple and STS is incorporated in plat and would be a hard process....anwyays I'm Jelly of your plat. >.<

[Cero]

woot, there you go.
but the plat delay realy is annoying. when i purchased mine, relog after purchased and wait till the plat comes.

[ArtStar]

Nvm I will just use the plats

XD rofl.

[Ihavenokills]

im not sure if this is even possible because when you try and purchase more plat when another purchase is pending, it won't let you. but maybe something happened but yeah, plat = good <3 join the fun with plat purchase only items hehe

[Ozuyucalebam]

I have had this issue before. But the more plat the better lol. Sometimes :-)

Sometimes when it doesn't go through right away... I buy more plat then it works...bug? No. conspiracy? Maybe lol.

[Jblazer]

[QUOTE=Ozuyucalebam;701012]I have had this issue before. But the more plat the better lol. Sometimes :-)

Sometimes when it doesn't go through right away... I buy more plat then it works...bug? No. conspiracy? Maybe lol.[/QUOTE/]
True the more plat the better.:) Honestly the only things I spend Itunes cards on is plat and music.Fail on the quote lol I must have accidently did something xD

[brodiniozo]

Same for me. Has happend several times

[Jblazer]

Same for me. Has happend several times
Well usually when I do buy plat,when I accidently do it twice it only gives me my first load and my first payment.

[Samhayne]

Hey guys,

The systems that process payment for Platinum involve a number of parties outside of Spacetime Studios. Sometimes, those parties can have service issues that lead to either problems processing the payments or the like. That's not to say that we don't have our own share of issues, since those are directly under our control, we take great pains to have them be few and far between.

Should you ever have an issue with a transaction our Support Team is here to help you. You can reach them via e-mail at support@spacetimestudios.com or on the web at http://support.spacetimestudios.com We staff a live chat during business hours that can be very convenient for answering purchase concerns also.

Thanks so much for your support of Spacetime Games!

-Samhayne

[Jblazer]

Thanks sam!