Facebook Login

[asommers]

We've contacted facebook about the issue, but it may take a while to resolve, as it isn't something on our end.

If you would like, you can contact support and have your account converted to email/password based instead.

Support is here: https://support.spacetimestudios.com/hc/en-us/requests/new

Please don't create new threads (existing posts will be merged to this thread).

-ALS

[Abraao emanuel]

I sent a request for a link to change my Facebook account to email login but so far support has not responded

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[asommers]

Support is actively working on the tickets.

-ALS

[Ku777]

Been 11 hours since I submit the request, no respond from the support team

[Futumsh]

Been 11 hours since I submit the request, no respond from the support team

They are actively working on the tickets now. Unfortunate timing with when it happened, but if it were up to us it wouldn't have happened at all.

[Deletus]

The best thing to do is to wait things to fall in place since converting account is the same as fixing the problem. Less stress [emoji108]

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[Wakenbaker]

Seen this happened with a few games over the years, it's just better off binding account with email seems to be the safest way to go.

[johndoed2001]

Futumsh be like [emoji872][emoji104][emoji872]

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[Futumsh]

Seen this happened with a few games over the years, it's just better off binding account with email seems to be the safest way to go.

Yes, things like this are always a risk with third party authentication. We've had it happen with both facebook and google, and it's a fairly common thing with steam in other games I play.

[Monvar]

Still waiting for fb to solve this problem and still waiting for the 511697 ticket queue -__-

[xxmichaelxx]

please solve the problem if I change my email I lose my things?

[sirzzechs]

you are not the only one 511422 my ticket, What do you suggest the client do in the meantime? ahahaha

[Futumsh]

please solve the problem if I change my email I lose my things?

If you have support convert your facebook account to an email/password based one you will still have everything. If you don't want to do that, you'll have to wait until the facebook issues are resolved, and there's no ETA on that happening.
https://support.spacetimestudios.com/hc/en-us/requests/new

[ÁngelFiloni15]

no news? since yesterday at 01:00 a.m. I wait for a response from the support my ticket is (511412) The amount of event time lost xd

[vinel]

do any of you have an approximate of how long the error will last?

[sirzzechs]

Busquen en promociones, a mi me respondieron al email y lo enviaron a promociones XD

[biepit]

ASOOME,REMIEM ADN FUTUMS PLEASE HELP from yesterday i submit and email no respon why this matter?

[Cincaicincai]

Hello sir, may i know how to check transaction number if my facebook account using yahoo mail for registered. Tysm

[Sungee]

Ohh damn my ice spirit set, Medusa set, ghost set :( help

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[lowkeyme]

We've contacted facebook about the issue, but it may take a while to resolve, as it isn't something on our end.

If you would like, you can contact support and have your account converted to email/password based instead.

Support is here: https://support.spacetimestudios.com/hc/en-us/requests/new

Please don't create new threads (existing posts will be merged to this thread).

-ALS

So it means we don’t need to convert our account to an email/password? We just need to wait for the resolve??

[Papichulo]

So it means we don’t need to convert our account to an email/password? We just need to wait for the resolve??

yep you are right

[Brmaryyy]

If you have support convert your facebook account to an email/password based one you will still have everything. If you don't want to do that, you'll have to wait until the facebook issues are resolved, and there's no ETA on that happening.
https://support.spacetimestudios.com/hc/en-us/requests/newWhy does it take so long to change the login form? almost 24 hours waiting for an answer, and nothing.

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[asommers]

Facebook login should be restored!

If you do login with Facebook, we highly recommend converting your account to a Spacetime account email/password.

You can do this via Nexus -> My Account -> Modify Account in game.

You still have the option of keeping your login using Facebook, but we don't know if this will happen again.

-ALS

[Yeue]

Facebook login should be restored!

If you do login with Facebook, we highly recommend converting your account to a Spacetime account email/password.

You can do this via Nexus -> My Account -> Modify Account in game.

You still have the option of keeping your login using Facebook, but we don't know if this will happen again.

-ALSsorry for the inconvenience we caused and thank you for you hard work

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[Sungee]

Nice job, tysm

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[CptAwsome]

I’m still waiting for a reply back from support about changing to email log in. 5 days and still no response. How backed up is your response team? Lol


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[Futumsh]

I’m still waiting for a reply back from support about changing to email log in. 5 days and still no response. How backed up is your response team? Lol

As far as I'm aware, they finished all those tickets middle of last week.

You can just change it yourself in game now that facebook login is working again.
Nexus -> My Account -> Modify Account.

[CptAwsome]

As far as I'm aware, they finished all those tickets middle of last week.

You can just change it yourself in game now that facebook login is working again.
Nexus -> My Account -> Modify Account.

Yeah mine hasn’t been replied to. I have a little problem the email I want to use apparently I already had an account on. I must have made it years ago and forgot. Can I delete that account and use that email for my main account?


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[Futumsh]

Yeah mine hasn’t been replied to. I have a little problem the email I want to use apparently I already had an account on. I must have made it years ago and forgot. Can I delete that account and use that email for my main account?


Account deletion takes a while (so people can change their minds, or in case someone got ahold of their device while logged in). You can change the email of the other account and then delete it though, if you want to reuse that email.

[CptAwsome]

Account deletion takes a while (so people can change their minds, or in case someone got ahold of their device while logged in). You can change the email of the other account and then delete it though, if you want to reuse that email.

Ahhhh didn’t think of that. Thank you everything has been changed :)


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