View Full Version : About not being able to use play balance
Mythocrisis
06-13-2022, 11:09 AM
Not being able to use play balance on platinum after a refund has been done.
Even though I have the balance on my account, it's says "transaction has been declined".
If this is on your end, would it be possible to solve it for me so I can purchase .
Futumsh
06-13-2022, 12:55 PM
I don't think there's anything on our end that can decline transactions. If you're sure the balance is high enough including taxes, you'll probably have to contact google play support.
Mythocrisis
06-13-2022, 12:57 PM
Alright will do.
Thank you for response
Mythocrisis
06-13-2022, 01:01 PM
Hi it worked for the 10 plat pack but even though I have the funds for the 1.7k , it says declined.
Why is that happening
Futumsh
06-13-2022, 01:17 PM
Hi it worked for the 10 plat pack but even though I have the funds for the 1.7k , it says declined.
Why is that happening
Lots of suggestions when googling for it. It's not on our end of things. Closing.