PDA

View Full Version : Bought the extra character slot 2 times, only got 1.



Chronical
04-21-2010, 12:09 PM
Dear Spacetime Studios,

Today I bought the Extra Character Slot iTunes item for 0.99$ (=1.10CHF) a second time (after buying it a week ago) because I wanted to create another warrior with the name "Okkusenman".
While going to back to the character selection menu I saw that it didn't add a fourth character slot, which kinda led me to confusion.
If you could rename my already existing warrior "Celestinus" to "Okkusenman" then I'd be happy to forget this for a character rename.
Thanks in advance,

Chronical
PS: I got the receipt, so I can forward it to SS if you want me to.

Splurd
04-21-2010, 12:20 PM
Celestinus sounds better though :p

Justg
04-21-2010, 12:23 PM
Please email us at support_at_spacetimestudios.com and we'll get it straightened out.

Thx!

Chronical
04-21-2010, 12:28 PM
You do get receipts from in-app purchases, right? I will forward it as soon as I get it, thanks for replying :)

_ck
04-21-2010, 12:56 PM
I know I get an email from iTunes listing what I've bought/downloaded anyway, including in-app purchases. They're only sent once per day though, and the day after you made your purchase (as long as you bought/downloaded something that is).

Chronical
04-21-2010, 02:03 PM
Yeah, I figured that out already, thanks for telling me though. I already sent the first receipt from last Friday to SS, I'll send the second one as soon as it arrives in my inbox :)

Banned
04-21-2010, 02:09 PM
Wait. Can you refund things? I bought a map pack I already had (different iTunes account) a second time by accident. Can I email you the reciept and get a refund?

Justg
04-21-2010, 02:10 PM
Banned, PM me to talk about it pls.

Banned
04-21-2010, 02:21 PM
Sent you the PM.

Chronical
04-21-2010, 04:30 PM
Sent the second email with just the receipt.