New mass lock dropping items not in loot pool

[Mohok]

Sts i dropped this useless arti it wasn’t in the loot pool i lost so much for the guranteed drop 264076
Dropped from the new mythical mass locked 5 plats

[Apocalyptis]

Seems like regular drop to me @_@ mass drops 3 items, this is the 3rd pull.
Guaranteed would occur after first 3 normal pulls.

[Mohok]

How is this normal? Bro this item isnt in the item pool of chest

[asommers]

You can view the guaranteed loot list in addition to the normal loot list when viewing item details.

That said, those items are visible in the guaranteed loot list, but they probably shouldn't be.

Create a support ticket and we'll make it right.

-ALS

[Mohok]

Thanks ill do

[Apocalyptis]

How is this normal? Bro this item isnt in the item pool of chest

They are in guaranteed loot pool tho
264081

Also it’s better than looting ring, pendant, belt or normal kraken arti, i’d be happy lol