How long does support usually take? Urgent

[Duflie]

I wanna ask how long support takes because I was saving up my plats for the 80 plat 2x weekend elixir. But yesterday i went on and saw that 30 plats were missing. I've never purchase anything with 30 plat so i emailed support to refund my 30 plat. When i check my history it said the plats were used on a 30 plat elixir for 60 min. I still have it at exactly 60 min haven't use it at all. The purchase must have been a mistake because i dont ever remember buying any elixir.

Anyways i had saved up 75 plat, 30 plat went missing now i have 45. And todays daily deal is 2x week long elixir for 60 plats. FML >.>

[KingFu]

They should get back to you later today, if not earlier tomorrow. Gnosis will say no to your request anyways though.

[Rare]

They should get back to you later today, if not earlier tomorrow. Gnosis will say no to your request anyways though.

Gnosis refunded a purchase for me before.

[Ubernewber]

Gnosis refunded a purchase for me before.

Genosis is always the one who delevels my characters lol

[Bless]

Gnosis refunded a purchase for me before.

Genosis is always the one who delevels my characters lol he always says no to me...everything I ask except once lol

[Multibird]

Alex is the best

[Duflie]

I hope i get my refund, i haven't use a second of that 30 plat elixir

[Arexos]

I sent in a message a few days ago and got a response within a few hours, pretty damn quick.

[ArtofWar]

Normally 2-3 days i think.

[Heroelite]

Took my 2 and a half days to get my response at most. Sometimes if I'm lucky they can get back to me on the same day.

[Elyseon]

They should get back to you later today, if not earlier tomorrow. Gnosis will say no to your request anyways though.
maybe say pls moar pls

[Noodleleg]

Whoa! Give them some time :)! Remember... They work until 5:00 PM so, you might get a bigger delay if you sent your request late! And Uhm... They have lives too lol. With the exception of RedStapler of course ;)! She so pro!

[Energizeric]

Just some advise for some of you including the OP:

STS is in the business of making money. So you have a better chance of getting your request approved if it means more money for STS. So for example, if you had requested that instead of just refunding your plat for the 30 plat elixir, you exchange it for the week-long 2x 60 plat elixir, then that would mean 30 plat more spent, and STS would be more likely to honor your request. Think about that next time you email them (or any other company) with a request. If you can offer them something extra, they are more likely to honor any request.

[Ubernewber]

Just some advise for some of you including the OP:

STS is in the business of making money. So you have a better chance of getting your request approved if it means more money for STS. So for example, if you had requested that instead of just refunding your plat for the 30 plat elixir, you exchange it for the week-long 2x 60 plat elixir, then that would mean 30 plat more spent, and STS would be more likely to honor your request. Think about that next time you email them (or any other company) with a request. If you can offer them something extra, they are more likely to honor any request.

Hmmmm that's actually pretty smart good idea :P

[Rare]

he always says no to me...everything I ask except once lol

What are some of the things you've asked?

[Otahaibab]

Im really mad because i sent 3 requests since monday and not a single response yet!
Im really getting mad right now...

[Bless]

he always says no to me...everything I ask except once lol

What are some of the things you've asked? half o em are not to be publicised.

[RedStapler]

Hey all,

Just a protip for the future:

You can check the status of your support tickets here: http://support.spacetimestudios.com/requests

[Roberto077]

When I ask for help it usually takes 2 hours at least at most 24.

[Mcdouble]

I sent a ticket it on the 5th of this month and still have gotten no response...Are they a little busy this time around?