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addison
07-31-2024, 09:57 PM
I have an account with a character username that is associated with a different email than the account that I mainly play on (no char slot at the time) and I would like to transfer the username over to a character on that main account. I tried deleting the character and then creating a character on the main account with the same username, but it said the name is not available. When I checked in game by trying to friend the account, it says the username does not exist. I can get back the username on the account with the different email. I was wondering whether this was an intended feature (more specifically, if usernames are "bound" to the account after you select it even if you delete), or if there was a grace period after deleting where you still own the username, or if this was a bug?

asommers
07-31-2024, 10:04 PM
We hold the name with the old account for a period of time (2-4 weeks).

-ALS

addison
07-31-2024, 10:08 PM
Would it be possible to have support transfer the username for me if I give you account details? Thanks for the response

asommers
07-31-2024, 10:17 PM
No guarantees, but feel free to email Customer Support.

-ALS